Mayur Nikam

Application Support Engineer with 1.5+ years of experience in managing and supporting production environments. Skilled in SQL database management, Unix/Linux operations, and ITIL processes. Strong expertise in incident management, SLA adherence, troubleshooting, and automation to improve operational efficiency.

Application Support Engineer at COREMAGIX SOFTWARE PVT LTD (2025-01 – Present)

• Provided L1 technical support for critical applications in a 24/7 environment
• Monitored and resolved job failures in Control-M within SLA timelines
• Handled incident management using ServiceNow
• Executed and optimized SQL queries for reporting
• Analyzed application logs, server logs, and error traces to identify failure points
• Participated in daily stand-ups, incident calls, and bridge calls during critical outages
• Performed log analysis and debugging in Unix/Linux environments
• Collaborated with cross-functional teams for issue resolution
• Documented troubleshooting steps and process improvements

Masters of Computer Application in Computer Application – Savitribai Phule Pune University (2023 – 2025)

Bachelor of Computer Science in Computer Science – Savitribai Phule Pune University (2019 – 2022)

Higher Secondary Certificate – State Board Of Maharashtra (2018 – 2019)

Secondary School Certificate – State Board Of Maharashtra (2016 – 2017)