Mayuresh Deshpande

Results-driven Senior DevOps / SRE Engineer and L2 Cloud & PaaS Support Specialist with 10+ years of experience in cloud infrastructure, complex troubleshooting, and end-to-end issue resolution across Azure, AWS, and GCP. Proven ability to analyse and debug PaaS service code bases (including Java-based services), skim application logs, and drive root-cause resolution in collaboration with development teams. Experienced in SLA monitoring, TAT management, and customer escalation handling to ensure high satisfaction in production and non-production environments.

Skilled in onboarding developers onto cloud PaaS services through Infrastructure-as-Code practices (Helm, Terraform, IaC pipelines). Deep expertise in Kubernetes, container infrastructure, observability stacks (Prometheus, Grafana, Loki), and CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins). Holds three Microsoft Azure certifications (AZ-104, AZ-400, AZ-305).

Adept at bridging development and operations teams, escalating and involving the right stakeholders when needed, contributing to team training and coaching, and continuously improving service observability, monitoring, and operational excellence. Experienced in Agile/Scrum and global remote team environments.

PROFESSIONAL EXPERIENCESenior DevOps Engineer — Fulcrum Digital Pvt Ltd Oct 2022 – PresentAzure (AKS, App Service, Key Vault, Azure Monitor), Kubernetes, Docker, Helm, Terraform, GitHub Actions, GitLab CI/CD, Azure Pipelines, ArgoCD, Prometheus, Grafana, Istio, LitmusChaos, k6, JMeter, Intune, Microsoft 365• Architected and maintained end-to-end CI/CD pipelines using GitHub Actions, GitLab CI/CD, and Azure Pipelines, reducing average deployment cycle time by ~35% across 10+ microservices and enabling blue-green and canary deployment strategies.

• Deployed and operated multi-node Kubernetes (AKS) clusters with GitOps workflows via ArgoCD; defined SLIs and SLOs per service (availability, latency, error rate), tracked error budgets via Grafana dashboards, and implemented RBAC, network policies, pod security standards, and HPA — sustaining 99.95%+ availability and keeping error budget consumption below 10% per quarter.
• Led Infrastructure-as-Code (IaC) adoption using Terraform and Azure Bicep; authored reusable Helm charts and YAML automation templates, cutting environment provisioning time from days to under 2 hours.
• Integrated DevSecOps practices into CI/CD pipelines including SAST/DAST scanning with Trivy and Checkov, Azure Policy enforcement, and Defender for Cloud alerts, improving security posture across 5+ Azure subscriptions.
• Implemented observability stack using Prometheus, Grafana, Azure Monitor, and Log Analytics; built SLI/SLO dashboards with error budget burn-rate alerts; automated runbooks via Azure Automation and Python scripts to trigger self-healing workflows — reducing MTTR for production incidents by ~40% and cutting manual toil by ~60%.
• Automated VM provisioning, Azure resource lifecycle management, and routine operational tasks via Python and Bash scripts; tracked toil reduction metrics quarterly — eliminating ~25 hours/month of manual toil (a ~60% reduction), freeing engineering capacity for reliability and feature work.
• Managed Intune MDM device configuration profiles and enrollment policies for 200+ endpoints; automated app deployment policies via PowerShell, reducing helpdesk tickets by 20%.
• Administered Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive) with licence provisioning for 500+ users; handled security & compliance and eDiscovery investigations.
• Collaborated with cross-functional development, QA, and product teams in Agile/Scrum sprints to define deployment runbooks, rollback strategies, and incident response playbooks.
• Deployed Istio service mesh across AKS workloads to enforce mutual TLS (mTLS), implement fine-grained traffic management (weighted routing, circuit breaking, retries), and gain L7 observability — enabling zero-downtime canary releases and reducing inter-service latency P99 by ~20%.
• Conducted quarterly chaos engineering drills using LitmusChaos (pod failure, network partition, node drain) and bi-annual disaster recovery tests simulating full-region failover; documented findings in blameless post-mortems and drove corrective actions that improved RTO from 4 hours to under 45 minutes.
• Performed capacity planning exercises using historical Prometheus metrics and growth projections to right-size AKS node pools; executed pre-release load testing with k6 and JMeter (simulating 5x peak traffic), identifying and resolving performance bottlenecks — achieving 30% improvement in API throughput under sustained load.
• Acted as L2 Support escalation point for complex cloud and PaaS-layer incidents; performed end-to-end troubleshooting of containerised Java-based services deployed on Kubernetes by skimming application logs, thread dumps, and heap dumps to identify root causes and drive resolution — consistently achieving SLA targets and maintaining high customer satisfaction scores.
• Enabled developer adoption of cloud PaaS layer services by authoring domain-specific Infrastructure-as-Code templates using Helm charts; guided development teams through NGINX Ingress and HAProxy Ingress configurations for service routing, TLS termination, and traffic shaping.
• Monitored and managed support ticket pools using ServiceNow and Jira; enforced SLA adherence, controlled TAT, and handled user escalations by coordinating timely involvement of development and platform engineering stakeholders — logged enhancement requests and defect reports to the development team when systemic issues were identified.
• Improved cloud platform observability and operational excellence by instrumenting Kubernetes workloads with Prometheus metrics, Loki log aggregation, and Grafana dashboards — enabling proactive anomaly detection across Compute, Storage, Networking, and Container infrastructure layers.
• Contributed to team training and knowledge-sharing sessions on cloud PaaS operations, Kubernetes troubleshooting, and Helm-based IaC; mentored junior engineers on support workflows, log inspection techniques, and incident escalation procedures — fostering a collaborative and continuously improving support culture.Team size: 7 | Industry: FinTech / Enterprise SaaSCloud & Systems Administrator — iMocha (Tecknack Technologies Pvt Ltd) Feb 2021 – Oct 2022Microsoft Azure (VMs, Storage, VNet, Azure AD, Azure Backup), Active Directory, Intune, SCCM, Office 365, Exchange Online, SharePoint Online, DHCP/DNS, PowerShell• Managed Azure Active Directory (Entra ID), Group Policy, Certificate Authority (CA), and AD Federation Services for 300+ users across a hybrid on-premises/cloud infrastructure.
• Provisioned and maintained Azure Virtual Machines, storage accounts, virtual networks, load balancers, and NSGs; executed regular OS patching and Azure Backup validation.
• Designed, implemented, and regularly tested Azure Backup and disaster-recovery policies; conducted structured DR drills validating failover runbooks — achieving an RTO of under 4 hours for critical workloads, with full recovery procedures documented and verified through tabletop and live simulation exercises.
• Automated AD and Microsoft 365 lifecycle tasks (user provisioning, de-provisioning, group management) via PowerShell scripts, reducing on/off-boarding time from 2 hours to under 20 minutes.
• Conducted internal and external security audits aligned with CIS Benchmarks; remediated vulnerabilities and enforced licence compliance across the environment.
• Managed Exchange Online mail-flow rules, anti-spam policies, and executed mailbox migrations; used eDiscovery for data recovery and compliance investigations.Team size: 5 | Industry: EdTech / HR TechFreelance DevOps Consultant — Independent / Self-Employed Jun 2020 – Jan 2021Infrastructure automation, cloud migrations, IaC implementation• Delivered infrastructure automation and cloud migration projects for SME clients, implementing Terraform-based IaC and CI/CD pipelines.
• Advised clients on Azure architecture, cost optimisation, and DevOps best practices.IT Team Leader — VDA Infosolutions Pvt Ltd (Client: Endurance Technologies) Jun 2019 – Jun 2020Windows Server 2008–2016, Active Directory, WSUS, WDS, Thin Clients, Veritas DLO/DLP, HP LTO Tape Backup• Led a PAN-India IT support team of 42 engineers across 10+ distributed sites; managed shift scheduling, SLA adherence, escalation management, and performance reviews.
• Deployed Windows 7/8/10 and Windows Server 2008–2016 via WDS; managed WSUS patching cadence for 1,000+ endpoints, achieving • Maintained IT asset inventory for 1,000+ endpoints with 95%+ tracking accuracy; coordinated hardware refresh cycles and vendor coordination for procurement.
• Administered Veritas DLO and DLP solutions to protect sensitive data across a geographically distributed laptop and endpoint fleet.Team size: 42 | Industry: Manufacturing / AutomotiveSystem Engineer — Dainik Punyanagari (Shree Ambika Printers & Publications) Apr 2015 – May 2019Windows Server 2008/2012/2016, MS Office, LAN/Networking, HP LTO-5 Tape, Barracuda Yosemite Backup, Trend Micro AV• Administered Windows Server 2008/2012/2016 environments; handled installation, configuration, and troubleshooting for 50+ workstations.
• Managed daily, weekly, and monthly backup operations using HP LTO-5 Ultrium tape drives and Barracuda Yosemite Server Backup, protecting ~3 TB of editorial and print data with zero data-loss incidents over 4 years.
• Configured and maintained LAN, network printers, MS Outlook, DFS, NTFS/share permissions, and Trend Micro antivirus; ensured 99%+ system availability.Team size: 7 | Industry: Media / Publishing

EDUCATIONM.Tech — Computer Science & Engineering (OOSD), First Class | Kalinga University Jul 2021 – Jun 2023MBA — Information Technology & Project Management, First Class | Kalinga University Jul 2019 – Jun 2021B.Tech — Computer Science & Engineering, First Class | Kalinga University Jun 2016 – Jun 2019