Md Asif Aqbal

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Procure to Pay Operation Analyst at Accenture Solutions Private Ltd (2023-09 – Present)

• Responsible for internal governance call. This includes tracking process performance on defined SLA's & improve the process deliverables through Continuous improvement.
• Access daily account payable work flow; redirect duties among team members as needed.
• Create proposal and execute payment with high accuracy and compliance.
• Response counter parts queries or request on e-mails and calls.
• Preparing PPT pages for governance calls and present the same in client calls.
• Taking care of Clients call on daily basis and discus the plan for the day and reporting the same in MOMs with on shores over on email.
• Process vendor invoices and resolve end-to-end payment and procurement- related queries.
• Handle purchasing-related queries with timely and clear communication.
• Review Arabic queries and provide English translations to the VMD team.
• Conduct internal audits and prepare audit reports based on findings.
• Coach team members on trending errors, internal policies, and quality improvements.

Senior Quality Analyst at Wipro limited (2020-09 – 2023-09)

• Actively participated in projects in development stage and provided executable inputs to make it competent.
• Engaging with the teams outside of India and other departments regularly to keep the conversations going and ensure information is updated.
• Monitor calls and messages to measure performance and facilitate the business' strategic objectives and requirements.
• Evaluating and identifying key behaviors and defects that drive or reduce sales, and improve customer experience.
• Assess agents' interaction with customers against a set of quality standards, including subjective components such as soft skills and courtesy.
• Create weekly reports to highlight the agents' performance to relevant stakeholders.
• Supporting EMEA MENA region for both Arabic & English languages.
• POC for Account, security & risk LOB.

B.A (Hons) in Arabic language – Jamia Millia Islamia University (2017-08 – 2020-10)

12th in Hindi, English, Urdu – Bihar State Madrasa Education Board Patna (2013-08 – 2015-07)