Md Khan

Detail-oriented IT & Data Analyst with expertise in managing large datasets related to background verification, including verifying identity, criminal, Social Media, employment, and education checks. skilled in customer support with a strong ability to communicate effectively and resolve queries Seeking a strategic role to further develop my skills and grow alongside with the organization.

IT & Data Analyst - Adamma Info Services

(2023-11 - 2025-12)

• Manage large datasets related to background verification processes, ensuring accuracy and completeness.
• Generate detailed reports upon completion of verification applications for internal and client use.
• Oversee full administration and creation of client accounts, providing access to relevant departments.
• Coordinate with vendors to ensure timely delivery of required data and verification reports.
• Perform verification using multiple sources including criminal court records, identity documents (PAN, Aadhaar), social media checks, and face recognition technologies.
• Possess strong knowledge of education and employment verification processes to ensure thorough and compliant background checks.
• Conduct tool demonstrations for clients, gather their feedback, and collaborate with teams to improve tool functionality and user experience.
• Provide basic troubleshooting and support for MS Office applications to resolve user issues and ensure smooth operations.

Customer Support Executive (Contractual-role) - Concentrix

(2023-07 - 2023-10)

• Resolved customer queries through multiple channels, including phone, email, and live chat.
• Provided accurate troubleshooting assistance using knowledge base (KB) resources and standard operating procedures.
• Maintained high levels of Customer Satisfaction (CSAT) by delivering timely and effective support.
• Logged and tracked customer issues in the system to ensure proper follow-up and resolution.
• Collaborated with internal teams to escalate and resolve complex issues efficiently.

Bachelor of Computer Application - Computer Application - Lal Bahadur Shastri first grade govt college, Bangalore (2022)

Pre-University Course (PUC) - Commerce - Bangalore city college (2016)

Secondary School Leaving Certificate (SSLC) - St Aloysius high school, Bengaluru (2014)