Md Mobashshir Rahman

Support Developer with 4+ years of experience in production application support, SQL Server troubleshooting, stored procedure analysis, data validation, and application-to-database issue tracing. Experienced in analyzing production issues, identifying root causes, validating business logic, and coordinating with BA and development teams for issue resolution. Hands-on experience supporting enterprise cargo applications and working with SQL Server, T-SQL, and application workflows.

SUPPORT DEVELOPER – DEVOPS & TECHNOLOGY SOLUTIONS at Cargo Flash Infotech Pvt. Ltd. (2022-07 – 2026-08)

• Investigated production application issues by tracing the flow from UI to API/Service, Stored Procedure, SQL Server, and business logic.
• Used SQL Server and SSMS for query execution, database validation, stored procedure analysis, and production troubleshooting.
• Analyzed tables, joins, conditions, parameters, and database records to identify data-related and application-related issues.
• Used Browser Developer Tools and Network tracing to identify relevant API/service calls during production issue investigation.
• Analyzed stored procedures and their input parameters to understand application behavior and validate expected results.
• Validated business rules and database conditions with BA/business teams before applying or recommending fixes.
• Coordinated with BA and development teams for issue analysis, root-cause identification, and approved production fixes.
• Supported production workflows related to cargo booking, flights, shipment status, capacity, rates, arrival, segregation, and ULD planning.
• Handled client-reported production issues and provided technical findings, investigation details, and resolution updates.

MSc in Information Technology – Gaya College (2019)

BCA – Mirza Ghalib College (2017)