Quality Analyst | Data Analyst - Business Excellence - Infosys BPM
(2024-07)
- Designed and deployed interactive dashboards in Microsoft Power BI for SLA, productivity and quality metrics, improving decision turnaround by 40%.
- Built end-to-end ETL pipelines using SQL, Power Query and Python to automate multi-source data integration.
- Developed DAX measures, calculated columns and custom KPIs to track operational performance across business units.
- Performed exploratory data analysis and trend analysis to identify productivity gaps and risk patterns.
- Automated recurring reporting workflows, reducing manual effort by 60% and improving data freshness.
- Implemented row-level security, validation logic and governance standards for secure reporting.
- Partnered with stakeholders to translate business requirements into scalable BI solutions.
Quality Specialist | Data Analyst & Business Excellence - Infosys BPM
(2022-10 - 2024-06)
- Built reporting automation frameworks using Power BI, SQL, Python and Excel.
- Automated data cleaning and transformation workflows using Python Pandas.
- Improved dashboard performance through query tuning and optimized datasets.
- Created business performance scorecards for process monitoring.
- Developed predictive indicators for performance risk identification.
- Improved productivity from 80% to 93% using data-driven process improvements.
- Supported stakeholders with analytics reports, trend analysis and operational insights.
Team Lead | Business Intelligence Analyst - Avon Solution & Logistics Pvt. Ltd.
(2018-01 - 2022-09)
- Built logistics and finance dashboards using Power BI and Excel.
- Designed SLA monitoring dashboards for shipment tracking and delivery analysis.
- Automated reporting processes reducing turnaround time by 25%.
- Created trend reports and analytical dashboards for cost optimization.
- Performed operational data analysis to improve service quality.
- Reduced operational costs by 15% through analytics-based recommendations.
- Developed centralized reporting structures integrating Excel and SQL datasets.
MIS Analyst - Avon Solution & Logistics Pvt. Ltd.
(2016-01 - 2017-12)
- Managed business reporting using advanced Excel and SQL.
- Automated MIS reports and reduced reporting errors.
- Created analytical reports for inventory, service quality and planning.
- Conducted data audits, reconciliation and validation processes.
