I am Md Sanif and a resident of New Delhi, India. I have expertise on Microsoft 365 Administration
Experience
12/oct/2018 – 23/Dec/2018
Customer support associate-I, convergys
I was responsible for resolving customer’s query.
3/aug/2019 – 4/aug/2020
technical support engineer (Freelancer), gigmo solutions private limited
Providing technical support Microsoft 365 Business & Enterprise Global admins.
Providing Support on various technologies such as Exchange Online (Migration, Retention policies, Holds), Security & Compliance, SharePoint Online, Microsoft Teams, OneDrive for Business, Azure Active Directory, etc.
25/May/2021-12/Apr/2022
Lead, Operations, Concentrix (Pune)
Providing technical support Microsoft 365 Business & Enterprise Global admins.
Providing Support on various technologies such as Exchange Online (Migration, Retention policies, Holds), Security & Compliance, SharePoint Online, Microsoft Teams, OneDrive for Business, Azure Active Directory, etc.
25/04/2022 – 09/12/2022
Technical SPECIALIST, NOVENTIQ (Ex. SOFTLINE)
Managing Exchange Servers, Edge Servers, and Microsoft 365 Tenant of one of the central government clients.
Coordinate with different related teams to resolve any issue.
Managing mail flow, patching, and monitoring of email servers.
Managing Microsoft Exchange Online, Microsoft Teams, OneDrive for Business, SharePoint Online, Litigation Hold, Azure Active Directory, Migration to exchange online, etc.
Did multiple activities independently like Bank internal IT Audit, RBI IT Audit, DC-DR Drills.
User Creation in Active Directory, Exchange Server, and Microsoft 365 tenant.
Managing users, groups, devices, services in Active Directory, Windows Servers and Microsoft 365 tenant.
Creation and Management of Distribution Lists in Active Directory or Exchange Server.
Creation and Management of Security Groups in Active Directory and Exchange Server.
Resolving user’s and client’s queries related to user accounts/mailbox, Groups, Distribution Lists, devices, Outlook on the web, Outlook Mobile, Emails, Servers etc.
