Md. Shameem Iqbal

Banking experience as a Branch Correspondent/Facilitator at State Bank of India, skilled in customer outreach, lead generation, and cross-selling financial products including loans, insurance, mutual funds, FDs, and RDs. Proven ability to build strong customer relationships and contribute to branch targets. Adept at resolving customer issues, managing operational tasks and support in adoption of digital banking for customer value enhancement.

Apprentice - Jyotikuchi Branch at State Bank of India (2025-04 – Present)

Sales and operational apprenticeship at State Bank of India Jyotikuchi Branch focusing on customer outreach, lead generation, cross-selling financial products, and banking operations.

• Assisted the branch in lead generation, customer outreach, and cross-selling financial products through calling and on-site
• Cultivated connections with High-Net-Worth-Individuals (HNI), acting as a liaison to generate business for the branch including SBI Mutual Fund investments and SBI General
• Managed PAPL (Personal Loan) leads through calling, follow-ups, and onboard assistance
• Issued Digital Life Certificates of over 300 elderly customers, built strong relationships and used it as an opportunity to push pension loans
• Sold an insurance with every new account opening and encouraged the customers to invest in FDs and RDs
• Handled the inoperative accounts, including uploading them in the system, and ensured to sell an insurance every time an inoperative account was made operative
• Recognized and felicitated by the Branch Manager twice for outstanding performance and contribution in achieving branch budget targets in Assets (Loans), Liabilities (FD, RD), and CVE products through active outreach
• Documented and analyzed money mule cases (over 200 cases)
• Interacted with customers and gained information about their occupation and prepared customer transaction reports
• Made key decisions whether to mark them positive or negative and file STR (Suspicious Transaction Report) when necessary
• Conducted physical visits to the offices of firms for inspection during opening of current accounts to verify their functioning and authenticity
• Conducted visits for pre-loan inspections of customers of PM Surya Ghar Yojana
• Prepared and maintained excel sheets for various operational support
• Drafted and managed official email communication related to account transfers, KYC updation of non-home customers, customer service requests, and other banking operations
• Installed the SBI YONO app on as many customers' phones as possible to make them aware of the financial products on offer
• Registered over 200 customers on WhatsApp banking to make it convenient for them to check balance, account statement, etc.
• Maintained customer records for collection and distribution of ATMs and cheque books
• Handled multiple such data entry registers including loan registers, inward mail, cheque Dropbox register, etc.
• Assisted customers with inquiries, resolved queries efficiently, and directed them to appropriate service counters, ensuring a smooth and positive customer experience
• Worked closely with mentors to understand project objectives and operational insights

MA in Economics (Finance) – Cotton University (2023 – 2025)

BA in Economics – St. Anthony's College (2018 – 2021)