Medha Desai

QA professional with 11+ years of experience in Automation Testing, Manual Testing and API testing across Financial Services and Telecom domains. Skilled in designing test strategies, defect management and Agile methodologies. Hands-on experience in Playwright with JavaScript, Selenium WebDriver with Java, Cucumber(BDD frameworks), Page Object Model (POM) and Jenkins.

TEST ASSOCIATE at TIAA GLOBAL BUSINESS SERVICES (2022-07 – 2023-11)

Project: Remittance Center, File-Hub, CIT, CRT.

Domain: Retirement / Financial Services.

Team Size: 30.

Remittance

Center, File-Hub, CIT and CRT are enterprise applications supporting retirement account servicing, financial transaction processing, document management, customer information maintenance and regulatory compliance activities. Applications were deployed on AWS cloud infrastructure using services such as Amazon S3, CloudFront CDN and Route 53, with build artifacts promoted through CI/CD deployment pipelines.

• Developed and maintained scalable Playwright automation framework using JavaScript and Page Object Model (POM).
• Created reusable page objects and utility functions.
• Created and maintained feature files in Cucumber for automated test
• Performed API validation, UI verification and backend validation activities.
• Used Playwright Trace Viewer, screenshots and logs to debug automation failures.
• Set up Jenkins pipelines to automate test execution and reporting.
• Validated application deployments triggered through Jenkins CI/CD pipelines and verified successful release of build artifacts.
• Performed end-to-end validation of application functionality after deployments across multiple environments.
• Participated in Sprint Planning, Estimation, Story Grooming and Release Validation activities.
• Collaborated with Developers, Product Owners and Business Analysts.
• Managed defects using Jira and supported UAT and Production Validation.

TEST ANALYST at TIAA GLOBAL BUSINESS SERVICES (2017-08 – 2022-06)

Project: Remittance Center, File-Hub, CIT, CRT. Domain: Retirement / Financial Services.

• Prepared Test Plans, Test Strategies, Test Scenarios and Test Cases.
• Executed Functional, Regression, Integration and UI testing.
• Developed Selenium WebDriver automation scripts using Java and BDD framework.
• Converted manual test cases into automation suites and maintained regression packs.
• Collaborated with business stakeholders using BDD style test scenarios.
• Performed SQL validation and backend data verification.
• Conducted SOAP UI testing for service-level validation.
• Tracked defects using HP ALM and participated in defect triage meetings.
• Supported release testing and post-production validation.
• Set up Jenkins pipelines to automate test execution and reporting.

TEST ENGINEER at TIETO INDIA PVT LTD (2012-09 – 2017-08)

TEST ENGINEER at TIETO INDIA PVT LTD (2012-09 – 2017-08)

Project: XTAS System. Team Size: 9. Agreement management application used to manage customer agreements, subscriptions, service requests, incidents and billing processes.

• Analysed business and functional requirements.
• Designed and executed Test Cases and Test Scenarios.
• Performed Functional, Regression, Integration and Database Testing.
• Conducted SOAP UI testing for service validation.
• Logged and verified defects.
• Supported release testing and production validation.

TEST ENGINEER at TIETO INDIA PVT LTD (2012-09 – 2017-08)

Project: XPRIS System. Team Size: 10. CRM application supporting product configuration, pricing, quotations and order management for telecom services.

• Created and executed test cases for CRM functionalities.
• Performed Functional, Regression and UI Testing.
• Developed Selenium WebDriver automation scripts using Java.
• Implemented Data Driven Testing using Apache POI.
• Executed automation suites and analyzed results.
• Performed backend data validation.

TEST ENGINEER at TIETO INDIA PVT LTD (2012-09 – 2017-08)

Project: CASH System. Team Size: 7. Broadband provisioning platform handling orders, modifications, network configuration and inventory management.

• Executed Functional, Regression and UI Testing.
• Created and maintained test scenarios and test cases.
• Validated broadband provisioning workflows.
• Performed defect reporting and retesting activities.
• Participated in release validation and production support.

Bachelor of Engineering in Information Technology – Pune University