Medicharla Vishnu

Results-oriented Application & Production Support Engineer with 4+ years of experience at Accenture, specialising in full-stack observability, incident management, and system monitoring. Proficient in Dynatrace dashboard engineering, Splunk log analysis, and ServiceNow ITSM for end-to-end incident lifecycle management. Holds AWS Certified Solutions Architect Associate and Azure Fundamentals (AZ-900) certifications.

Experienced with AI tools including ChatGPT, Microsoft Copilot, and Claude for AI-driven workflow automation, incident report generation, and productivity enhancement. Adept at Python-based automation, SQL database monitoring, and proactive health checks to maintain high system availability and minimise MTTR.

Custom Software Engineering Analyst at Accenture (2022-01 – Present)

Client: Duke Energy | Domain: Energy & Utilities

• Dynatrace Dashboard Engineering: Designed and built custom dashboards to visualise health, running status, and resource utilisation metrics across 30+ application pods, providing real-time visibility to stakeholders.
• Alerting & Anomaly Detection: Configured custom metric events, anomaly detection policies, and alerting profiles in Dynatrace to trigger automated alerts for pod failures and threshold breaches, ensuring zero-delay incident response.
• Incident Management: Managed end-to-end incident lifecycle in ServiceNow — triaging, resolving, and documenting High, Medium, and Low priority tickets within defined SLAs using ITIL best practices.
• Log Analysis & Monitoring: Utilised Splunk for production error log analysis and set up automated email alerts for proactive error detection across critical systems.
• AI-Driven Workflow Automation: Actively use AI tools including ChatGPT, Microsoft Copilot, and Claude to automate incident report drafting, summarise error logs using SQL, generate Python scripts, and streamline stakeholder communications — reducing manual effort and accelerating resolution times.
• Python Automation: Developed a Python automation tool (basic scripting using Pandas) to extract daily database data and generate visual bar chart reports distributed to business stakeholders, reducing manual reporting effort.
• Database Monitoring: Executed SQL queries to monitor database read percentages, detect performance anomalies, and ensure optimal database health in production environments.
• System Maintenance: Performed daily health checks and coordinated monthly security patching and maintenance for critical applications, contributing to 99.9% uptime targets.
• SSRS Report Migration (OneMTS Project): Leading end-to-end migration of SSRS reports from a legacy system to OneMTS — converting SQL Server queries to Oracle, remapping and adding required columns, and deploying reports across Dev, Test, QA, and Production environments following change management processes.
• Data Analysis: Developed advanced queries in Dynatrace Data Explorer to analyse running vs. desired pod counts and detect system discrepancies proactively.

Bachelor of Technology (B.Tech) in Electronics and Communication Engineering – DNR College of Engineering and Technology, Bhimavaram (2021)