Oracle Retail consultant
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Optimized Result-driven, Oracle Retail Consultant with 5years insupport of Oracle
Retail MOM Suite- RMS, ReSA, RIB, and SIM applications. Worked on Production
Support, expertise in Incident handling, RCA, and defect fixes with strong knowledge in Retail domain. Familiar with PL/SQL, UNIX, and Oracle Cloud.
Working as Senior consultant Accountable for RMS, RPM, SIM, RIB, and BI Applications handling support requests, enhancement tasks and
Automation.
Evaluated clients' needs and created plan of action to provide solutions.
Engaging in Incident management, problem management,
consulting, transition, application monitoring.
Creating weekly reports to inform business about resolved incidents and deployed code change.
Monitoring Oracle retail nightly batch and alerting respectivestakeholders on batch aborts and long running issues.
Responsible for Configuring batch objects, workflows and dependencies based onthe client requirement.
Proactively working on Defects and Analyzed root cause of batch failures and implemented fix to improve productivity within stipulated SLA.
Monitored RIB Messages in equal frequencies and reprocessed failures on time.
Interact with Business Users on status and issue resolutions for Nightly batch processes.
Maintain SOP documents for repeated issues and working on a permanent fix through JIRA.
Kalasalingam University 2016-2018
