Meenakshi

Customer focused and result-oriented professional with experience in customer service, operations and client handling. Skilled in resolving customer queries through calls, emails and chat support while maintaining high customer satisfaction. Looking to utilize strong communication skills, problem solving abilities and customer handling experience in an International Voice Process role.

Senior Associate Operations at Stride One Capital (2022-09 – Present)

• Handling client/vendor onboarding and maintaining smooth communication through emails and calls
• Coordinating with customers and internal departments to resolve operational queries efficiently
• Managing email communication and maintaining TAT (Turn Around Time)
• Reviewing and verifying customer documents with attention to detail
• Resolving discrepancies and ensuring accurate processing of customer data
• Maintaining professional communication with clients and stakeholders
• Preparing official documents including Welcome Letters and NOCs
• Working on CKYC, CERSAI and customer verification processes
• Updating and maintaining records using MS Excel and internal systems
• Developed strong communication and coordination skills through regular customer interaction
• Maintained accuracy and efficiency while handling multiple customer requests

Customer Service Consultant at Policy Bazaar (2019-08 – 2021-11)

• Handled inbound customer calls and resolved customer queries effectively
• Provided email and telephonic support to customers regarding policies and services
• Delivered excellent customer service while maintaining professionalism and empathy
• Managed customer complaints and ensured quick issue resolution
• Worked on customer retention by understanding customer concerns and providing suitable solutions
• Maintained positive customer relationships and ensured customer satisfaction
• Assisted team members with technical and process related support
• Achieved service quality standards through effective communication and listening skills

Sales Officer at Canara HSBC Life Insurance (2018-08 – 2018-12)

• Assisted customers with insurance related queries and product information
• Built customer relationships through effective communication and service
• Achieved sales and customer service targets

Sales Development Manager at HDFC Life (2017-05 – 2018-08)

• Interacted with customers to understand financial needs and provide suitable solutions
• Managed customer documentation and follow-up communication
• Ensured smooth customer onboarding and service delivery

Senior Associate Operations at Blue Jay Fin Lease Pvt. Ltd. (2021-12 – 2022-09)

In Sep, 2022 Blue Jay was merged with Stride One.

B.Com (Hons) in Commerce – DAV Centenary College, Faridabad (2013 – 2016)

M.Com in Commerce – M.D.

University Distance

Learning (2019-05)

Senior Secondary Examination - Class XII – DAV Public School, Sainik Colony, FBD. (2012 – 2013)

Secondary School Examination - Class X – St. Joseph's Convent School, Faridabad (2010 – 2011)