Meera Nair

Senior Technical Writer with 15+ years of experience creating customer-focused documentation for enterprise SaaS, IoT, and maritime software. Expertise in task-based documentation, API documentation (REST/OpenAPI), online help, release notes, knowledge bases, structured authoring, and Agile collaboration. Proven ability to simplify complex technical concepts into intuitive user guidance while improving product adoption and reducing support effort.

Senior Technical Writer at Fingent Global Solutions (2021-05 – Present)

• Develop task-based help articles, administrator guides, user guides, workflow documentation, and release notes.
• Create API documentation using REST APIs and Swagger/OpenAPI.
• Partner with Product Managers, Developers, QA, UX, and SMEs throughout Agile sprints.
• Manage documentation planning, authoring, reviews, publishing, and maintenance.
• Support ISO audit documentation and create marketing blogs and use cases.
• Leverage AI tools to improve documentation quality and productivity.

Senior Technical Writer at WiSilica India Pvt. Ltd. (2019-05 – 2021-04)

• Created documentation for IoT hardware and cloud solutions.
• Produced installation guides, user manuals, troubleshooting guides, and training videos.
• Worked with engineering teams to validate technical information.

Senior Documentation Executive at MariApps Marine Solutions (2012-10 – 2019-05)

• Developed user manuals, online help, and training documentation for maritime ERP.
• Standardized documentation practices across projects.
• Supported onboarding documentation.

Senior Technical Writer at iSmart Business Solutions (2005-10 – 2012-10)

• Produced user manuals, quick reference guides, and online help.
• Managed multiple documentation projects and collaborated with cross-functional teams.

M.Sc. in Mathematics – Mahatma Gandhi University

B.Sc. in Mathematics – Calicut University

PGDCA – IHRDE