Fraud Analyst – Chat Process (Lloyds, Halifax & Bank of Scotland) - Teleperformance Global Business Private Limited - Malad East
(2025-07 - 2026-03)
- Handling fraud-related queries and alerts for Lloyds Bank, Halifax, and Bank of Scotland customers through a secured UK chat process (24×7).
- Managed up to 3 concurrent chats, ensuring accuracy, compliance, and timely resolution of each case.
- Verified customer identity and account activity to detect and prevent fraudulent transactions while maintaining confidentiality and data security in line with GDPR and banking regulations
- Investigated suspicious activities related to unauthorized transactions, wallet pay issues, online banking access, and account compromises.
- Used specialized fraud investigation and banking tools such as Live Engage, Outsher Wallet Pay, IBC, DRE, NoteBuilder, Desk, and MCA to analyze data and document findings.
- Collaborated with risk, fraud prevention, and escalation teams to resolve critical cases within defined SLAs.
- Delivered high-quality written communication and empathetic support to maintain trust and satisfaction among customers impacted by fraud concerns.
Executive – Member Service Department - NSEIT (NUSUMMIT) - Bandra, Mumbai
(2024-04 - 2025-04)
- Provided end-to-end technical and operational support to domestic and international brokers across multiple market segments, including Capital Market, Futures & Options, Currency Derivatives, Commodities, and Securities Lending & Borrowing (SLB) in Production, Test, and Simulation environments.
- Managed installation, configuration, and troubleshooting of UDP, NA, NEAT, and CTCL terminals for various market segments to ensure uninterrupted trading operations.
- Handled User ID (Colo & Non-Colo) processes, providing complete assistance for activation, deactivation, and modification of NEAT User IDs, 12-digit NNF IDs, and Non-NEAT User IDs.
- Supported NNF Product approvals (CTCL, IBT, STWT, DMA, ALGO, SOR) with empanelled vendors and in-house teams, ensuring regulatory compliance and timely enablement.
- Facilitated the onboarding and enablement of new members (brokers) for multiple NSE segments — Capital Market, F&O, Currency Derivatives, Commodity, SLB, and IPO segments.
- Assisted clients with portals and APIs such as ENIT, Extranet, NOTIS, and DropCopy to enable seamless trading and reporting operations.
- Provided guidance and support for non-continuous market segments including e-OFS, e-IPO, CBRICS, e-ETF, and SGB, ensuring smooth execution and compliance
Assistant Manager - Kotak Securities - Goregaon, Mumbai
(2023-06 - 2024-04)
- Managed a portfolio of 1,600+ clients, offering strategic Guidance on Equity, F&O, and Commodity market investments.
- Execute client orders via Nest Terminal, ensuring smooth transactions and resolving any trading-related issues.
- Generating revenue from cross-sells products such as SLBM, Kotak General Insurance, and stock cases.
- Generating significant revenue from the MTF book size of ₹10,00,000 per month.
- Demonstrating strong portfolio management and client trust.
Equity Advisor - Motilal Oswal - Malad, Mumbai
(2022-07 - 2023-01)
- Provided specialized trading services and investment advice across Equity, F&O, and Currency segments and also doing trading on behalf of the client on Motilal in house terminal.
- Built and nurtured client relationships, providing strategic insights for portfolio restructuring and long-term growth.
- Achieved Quick Start and Pehachaan awards for outstanding performance in the first Quarter.
- Generating revenue from the cross sales product like IAP and TGS.
