Megha Chakraborty

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Content Specialist - Eloelo

(2025-08 - 2026-05)

• Monitored live audio, video, and chat content to keep the platform safe and clean.
• Took quick action on rule-breaking content like muting, blocking, or banning users.
• Followed community guidelines and moderation rules strictly.
• Reported serious or sensitive issues to the senior moderation team.
• Maintained accuracy, focus, and professionalism while handling live content.

Customer Service Representative - JindalX

(2023-08 - 2024-07)

• First Call Resolution (FCR): Resolved delivery partner issues on the first interaction, reducing repeat contacts and improving operational efficiency.
• Critical Issue Handling: Managed high-priority cases such as order cancellations, delivery partner safety issues, and customer escalations.
• Escalation Management: Identified cases requiring escalation and followed correct escalation matrices to avoid operational losses.
• Quality & CSAT Focus: Maintained high quality scores and partner satisfaction ratings.

HSC - Sukchar Satadal Balika Vidyayatan (2014 - 2016) Sodepur, North 24 Parganas, West Bengal