Meghana M U

Results-driven Accounts Receivable Specialist with 4.7 years of experience in Order to Cash (O2C), cash application, payment posting, account reconciliation, lockbox processing, unapplied cash resolution, customer master data management, collection, and month-end close support. Strong expertise in processing high-volume transactions with high accuracy while meeting SLA and KPI targets. Experienced in SAP S/4HANA, SAP GUI, Microsoft Excel.

Proven ability to improve process efficiency, reduce unapplied cash balances, resolve payment discrepancies, and support smooth daily cash flow operations in fast-paced global environments.

Process Delivery Specialist - Order to Cash / Accounts Receivable at IBM India Private Limited (2024-10 – Present)

• Applied wire, ACH, and cheque payments via lockbox with 99.8% accuracy to customer accounts across high-volume portfolios.
• Processed 160+ cash transactions daily, managing high-value receipts ranging from $0.5M to $3M per day.
• Performed detailed payment research using remittance advice, bank references, customer communication, and internal systems to ensure timely allocation of receipts.
• Reduced unapplied and unidentified cash balances through detailed research, analysis, and cross-functional coordination.
• Contributed to reducing AR aging beyond 60 days by ensuring timely and accurate application of payments against open invoices.
• Investigated and resolved payment discrepancies including short payments and overpayments within defined SLAs.
• Performed 50-100 customer account reconciliations per month, identifying and correcting misapplied payments.
• Supported month-end close (MEC) activities by completing cash postings within SLA, improving overall MEC efficiency.
• Maintained 100% compliance with internal audit requirements for cash application and documentation.
• Implemented process improvements reducing manual intervention by 20-35%, increasing overall team productivity.
• Executed credit risk assessments and managed credit limits for new and existing customers based on policy adherence.
• Executed dunning blocks for prepaid customers to prevent incorrect billing and unnecessary collection follow-ups.
• Created and issued debit notes and credit notes, ensuring accurate and timely customer invoicing.

Junior Accountant - Order to Cash / Accounts Receivable at Infosys BPM Limited (2021-12 – 2024-08)

• Downloaded and maintained bank statements and remittance advice for daily high-volume payment processing.
• Accurately applied customer payments including checks, ACH, wires, and cheque transactions at scale.
• Investigated and resolved overpayments, short payments, and unidentified payments; ensured timely clearance of suspense accounts.
• Handled Info Web activities including payment movements, reversals, bad debt write-offs, and query resolution.
• Contributed to improved reconciliation accuracy through cash application corrections and process discipline.

Process Executive at Alchemy Techsol India Pvt Ltd (2021-06 – 2021-09)

Contract position

• Supported Order to Cash operations, invoice processing, and payment reconciliation in a fast-paced environment.

MBA in Finance & Marketing – Global Institute of Management Sciences (2017 – 2019)

BCOM in Finance – Sri Siddaganga Women's College (2014 – 2017)