Mehreen Khan

Customer service and relationship management professional with 6 years of experience, including 3 years as a Customer Care Executive and 3 years as a Customer Relationship Manager. Experienced in customer queries, complaint handling, follow-ups, feedback/NPS, CRM/DMS operations, Excel reporting and customer retention. Seeking a Work From Home Customer Support / Customer Service role.

Customer Relationship Manager (CRM) - KTL TVS Service Centre - Kanpur

• Managed customer relationships, follow-ups, retention and service reminders.
• Handled customer complaints and coordinated with Service Advisors and technicians for resolution.
• Managed NPS/PSF feedback and complaint closure activities.
• Maintained CRM/DMS records and customer-related Excel reports.

Customer Care Executive (CCE) - KTL TVS Service Centre - Kanpur

• Handled customer calls, service queries and complaints professionally.
• Provided customers with service updates and proper explanations of work and charges.
• Recorded customer concerns and coordinated timely resolution.
• Conducted customer follow-ups and supported customer satisfaction.

Bachelor of Commerce - Commerce (2022)