Mehul Rakhsia

Business Analyst/ Consultant with 3.8+ years of experience in BFSI and Banking CRM and Mutual Fund domain implementations. Skilled in requirements gathering, stakeholder management, process flow design, and CRM-based solution delivery using Agile and Waterfall methodologies. Experienced in leveraging AI tools such as ChatGPT, Copilot, Gemini AI, and Grammarly for documentation, process analysis and reporting optimization.

Proven ability to bridge business and technology through functional solutions, UAT support, and data-driven reporting improvements

Consultant at BusinessNext (Acidaes Solutions Pvt. Ltd) (2025-02 – Present)

• Designed end-to-end banking process for domestic and international stakeholders, ensuring alignment between business requirements and system functionality.
• Applied AI-assisted documentation and analysis tools to accelerate BRD, FSD, and improving requirement clarity and reducing manual effort.
• Led requirements gathering sessions and translated business needs into BRDs, FSDs and user stories, reducing requirement gaps during UAT.
• Conducted feasibility analysis and configured CRM based solutions aligned with client processes.
• Supported UAT and production environments by validating requirement, tracking defects and assisting in the implementation of Change requests.
• Utilized AI-assisted reporting and dashboard design to enhance operational visibility and reduce manual MIS reporting efforts by 50%.

Business Analyst at Quantum Phiance Pvt. Ltd (2022-07 – 2025-02)

• Managed multiple projects for leading clients, including top Asset Management Companies in India.
• Gathered and documented business requirements into BRDs and functional specifications using AI-assisted drafting and process analysis tools.
• Delivered data-driven insights and reports to stakeholders, improving strategic decision-making efficiency by 30%.
• Applied Agile, Scrum and SDLC techniques tailored to project management approaches, ensuring timely and effective project delivery.
• Conducted UAT planning and execution while utilizing AI-assisted test case generation and defect analysis approaches to improve testing accuracy.
• Analysed business processes and identified automation and optimization opportunities to enhance system efficiency and user experience.

Business Intelligence and Business Analysis Intern at Brandbuddiez Pvt. Ltd (2022-03 – 2022-06)

• Supported data analysis, reporting and performance tracking initiatives using google Analytics.
• Assisted in generating business insights and performance reports for client stakeholders.

Management Trainee at Square Yards Pvt. Ltd (2020-11 – 2021-11)

• Interacted with prospective clients to understand investment goals, property requirements, and business needs through consultative discussions.
• Managed end-to-end client engagement lifecycle including lead generation, follow ups, meetings, project presentations, negotiations and deal closure.
• Generated approximately 20 lakhs in revenue through successful client conversions and relationship management.
• Delivered face-to-face project demonstrations and coordinated with internal teams to ensure smooth customer onboarding.

Bachelors of Engineering in Electronics – Dwarkadas J Sanghvi College of Engineering (2020-08)