Mekala Mounisha

Detail-oriented and analytical Billing Analyst with strong expertise in order management, quotations generation, and renewals processes. Skilled in managing the end-to-end order-to-cash cycle, including preparing and validating new customer quotations, processing contract renewals, and ensuring accurate billing and revenue recognition. Adept at collaborating with cross-functional teams such as Sales, Finance, and Customer Success to streamline operations, resolve discrepancies, and improve customer satisfaction.

Proven ability to work with sales and maintain compliance with company policies, and drive efficiency in billing and order management workflows. Recognized for strong problem-solving skills, attention to detail, and commitment to process improvements that support business growth and customer retention.

Senior Process Executive - INFOSYS BPM LTD

(2021-09 - 2024-03)

• Analysing data of products which due for renewal and full-fill customer requirement.
• Preparing Pricing sheets for better understanding for customers for their future
• Guiding the new joiners about project code and working process and the Environment of the client the organization standard.
• Providing the solution over the different incident raised by team member and QA team to smoothing the process.
• Quoting and Order Processing
• Reaching to different teams for quoting with better pricing
• Ensured smooth handover between sales and billing teams
• Handled Opportunity to Order management for support/service-based contracts.

Analyst - HCL TECH

(2024-03)

• Upgrading network speeds and cabling for improved performance
• Assisted via Quotes for setup and implementation of new software and hardware products.
• Ensured network security and integrity by following established protocols and procedures
• Configured pricing and maintained IT networks, routers, Cables, Software Subscriptions, Firewalls and supporting other Third-party vendors for parts.
• Delivered exceptional of products and services for creating welcoming positive experience.
• Reaching to external teams for quotes without missing SLA
• Managed order to billing (O2B) process and ensuring accurate invoice generations
• Prepare and issue invoices based on contracts or services rendered.
• Analyze billing data for accuracy and completeness.
• Resolve discrepancies or billing issues with internal teams or customer

Bachelor's - Computer Science - Aditya Degree College (2018 - 2021)

MPC - Board of Intermediate (2016 - 2018)