Melack Mathew

Dynamic and results-driven Quick Service Restaurant professional with 5 years of leadership experience in the Quick Service Restaurant (QSR) industry. Proven track record of managing high-volume restaurant operations, leading teams, and optimizing inventory across fast-paced environments at McDonald's and KFC. Adept at maintaining strict food safety compliance, driving exceptional customer satisfaction, and training staff to meet operational targets.

Assistant Manager - McDonald's

(2023-01 - 2026-12)

• Operational Leadership: Managed daily high-volume restaurant operations, ensuring seamless workflow, optimal shift scheduling, and fast order fulfillment during peak hours.
• Team Development: Mentored and trained staff, fostering a high-performance work atmosphere and improving speed of service (SOS).
• Quality & Compliance: Strictly enforced corporate food safety, hygiene, and brand quality standards.
• Inventory & Financial Control: Oversaw cash reconciliation, daily register audits, inventory tracking, and stock replenishment to minimize product waste.
• Customer Service: Resolved guest concerns with speed and professionalism, maintaining high customer satisfaction ratings.

Shift Manager - KFC

(2020-01 - 2022-12)

• Shift Management: Supervised shift personnel across kitchen and counter operations to hit daily sales goals.
• Staff Onboarding: Facilitated training programs for new hires covering food safety, POS systems, and service etiquette.
• Stock Management: Conducted regular stock counts, managed store deliveries, and reduced operational leakage.
• Service Efficiency: Streamlined shift routines to enhance order accuracy and customer satisfaction.

Bachelor of Commerce (B.Com) - General