Menaka R

Detail-oriented and dedicated professional with over 9 years of experience in claims processing, digital print coordination, and data mining operations. Proven ability to manage complex workflows, ensure data accuracy, collaborate with cross-functional teams, and maintain high standards of quality and compliance. Strong skills in billing, invoicing, process optimization, and client communication.

Senior Datamining Executive - Toppan Merrill Pvt Ltd

(2021-01 - 2026-01)

• Created and maintained billing profiles in accordance with Statement of Work (SOW) requirements.
• Handled invoice adjustment cases with detailed analysis to meet client-specific needs.
• Processed updates including address changes, company name modifications, VAT ID updates, and contact/email revisions.
• Coordinated purchase order requests ensuring compliance with internal and client policies.
• Analyzed historical and upcoming billing cases to identify discrepancies and implement corrective actions.
• Resolved undelivered email issues through client detail verification and record updates.
• Conducted LinkedIn-based research to validate client employment details.
• Collaborated with sales teams to retrieve and update corrected client email information.

Senior Digital Print Coordinator - Toppan Merrill Pvt Ltd

(2017-01 - 2021-01)

• Managed multiple virtual machines simultaneously for efficient processing and timely task execution.
• Organized and maintained files, consistently completing tasks within strict 1-hour deadlines.
• Performed advanced Excel formatting, including page setup and layout optimization.
• Converted formatted Excel files into standardized PDF documents.
• Uploaded finalized documents to the designated data site while maintaining accuracy and protocol adherence.

Claims Associate - Toppan Merrill Pvt Ltd

(2016-01 - 2017-01)

• Designed and implemented a comprehensive claim-processing workflow for accurate capture of client identity and account details.
• Validated stock buy/sell transactions within claim periods by reconciling trade and settlement dates.
• Conducted document authenticity checks, including contract notes, broker statements, demat records, and bank proofs.
• Ensured compliance, accuracy, and audit readiness in all claim-related documentation.

Bachelor of Commerce - Commerce - Tamil Nadu Open University (2016-01)