Operations Manager at International Hospital Indo Guinea South Africa (2025-01 – Present)
Managing operations at international hospital
Operations, Quality and administration at BSM Healthcare Malaysia (2022-10 – 2024-12)
Managed operations, quality and administrative functions
Senior Operations and administration manager at Healthians (2020-04 – 2022-09)
Managed senior operations and administration
Senior Implementation consultant at OHUM healthcare IT (2019-07 – 2020-03)
Provided senior implementation consulting for healthcare IT systems
Operations and administration at Medanta, the Medicity Hospital (2014-12 – 2019-06)
Managed operations and administrative functions at multiple Medanta locations including Lucknow, Indore, Patna, and Gurgaon
- Manager - Department of Lab and Path Medicine and Department of Radiology at Medanta Lucknow, Medanta Indore and Patna
- Manager - Department of Lab and Path Medicine and Department of Radiology at Medanta Gurgaon
- Planning and commissioning of Radiology, Laboratory and blood bank in Medanta Lucknow, Medanta Indore and Patna
- Quality Assurance Lead Diagnostics in JCI and NABH accreditations of the hospital
- Led a team of 190 Technicians and 85 Doctors to manage the Diagnostics Program in the hospital
- Devised and implemented methodology of internal audits/shadow audits, data analysis of quality indicators and process mapping and improvement
- Developed hospital wide system to digitally capture and monitor patient safety audit and surveillance data (as per JCI and NABH)
- Drove regular presentations to key stakeholders and process owners for decision making and improvement using automated checklists and dashboards
- Created, updated, and implemented Laboratory, Blood bank and Radiology policies & procedures as per standards
- Implemented the regular prescription review in the Management Review Meeting
- Implemented Auto allocation of Cases in Radiology and Laboratory Services
- Conducted training for the New staff for all the HIS, LIS and quality control of the laboratory
- Making new processes, improvement plans related implementation & execution
- Conducted training programs on a regular basis for the trainees and staff regarding all the SOPs and Good Lab practices of the LAB
- Regular meeting with doctors for taking inputs on further expansions & systems up gradation
- Grievances handling, feedbacks & compliance
- Effective continuous working on revenue leakage, tracking and improvement
- Adeptly evolved strategies for managing the Quality/operation processes by initiating modifications for lowering the noncompliance rate
- Conduct 6 Audit independently - NABL and CAP
- Oversee all aspects of day-to-day operations to ensure accurate & timely out-turn of results, while maintaining a safe & efficient work environment
- Preparation, training, and implementation of quality procedures in sync with the established International Quality Standards
- Working towards engagement level KPIs development; planning & executing effective techniques in bringing efficiency in operations
- Aid the section head with the closure of non-conformities, cold calling, and gathering input on complaints to facilitate internal and external customer audits
- Provide training and mentoring to ensure good understanding of the tasks allocated operations and quality at STARMETROPOLIS DUBAI (2013-11 – 2014-11)
Managed operations and quality functions
LAB Manager at MEDANTA THE MEDICITY (2010-04 – 2013-10)
Managed laboratory operations and quality
- Handled a team of total 60+ technicians including customer care team
- Handled customer escalation in case of any patient query
- Prepare/follow-up and execute the schedule for proficiency testing or any inter-laboratory comparisons (EQAS/PT programs, ILC and Internal QC program)
- Maintain the quality assurance of the laboratory by performing all intermediate maintenance checks and ensuring timely calibration of all equipment in the bioassay Laboratory
- Assist in the periodic conduct of internal audit as per the pre-determined schedule, follow-up audit activities, verify and record the implementation and effectiveness of the corrective action taken
Lab Operations and Quality Manager at ARTEMIS HOSPITAL (2006-03 – 2010-03)
Managed laboratory operations and quality assurance
- Contribute to and maintain ISO requirements and documented procedures to ensure all results are accurate and reliable for reporting purposes
- Provides guidance and assistance to the lab team concerning work methods, the use of equipment and techniques
- Health and Safety Standards are upheld, including the wearing of PPE, hazards are identified and minimized
- Technical knowledge of equipment, and management to maintain, monitor and ensure equipment is in good working order and stored in appropriate places
- Assist in the review and development, validation and implementation of test methods in a timely manner and within available resources
- Foster a supportive and cooperative work environment that promotes teamwork and employee involvement
- Develop and maintain connections with vendors and suppliers to ensure timely and cost-effective delivery of goods and services
- Validation of the new tests being added in the department and formulation of SOP for the same
- Identify business workflow improvements & collaborate with department supervisors for implementation
- Discuss, present to, and work directly with COO, hospital chairmen and senior management
