Mercy

IBM FileNet, IBM Datacap, Kofax Capture, and Enterprise Content Management (ECM) Professional with 9+ years of experience in application support, administration, deployment, and production support across Banking (BFSI) and Telecom domains. Hands-on experience in IBM FileNet P8, IBM Datacap, IBM Content Navigator (ICN), IBM Content Collector (ICC), IBM Case Manager, Kofax Capture, and IBM FileNet BatchItCE. Experienced in installation, configuration, upgrades, deployments, maintenance, patching, post-installation validation, Disaster Recovery (DR) testing, and production support for enterprise ECM applications.

Expertise in L2/L3 Production Support, Incident Management, Change Management, Problem Management, Release Management, SLA compliance, root cause analysis, and client interaction. Participated in client RFP discussions for replacing FileNet Capture with IBM Datacap and prepared technical proposal decks with recommendations for upgrading IBM FileNet infrastructure, including IBM Datacap, IBM FileNet P8, and IBM Content Navigator.

Software Engineer at Wipro Limited (2022-04 – Present)

Associate Projects at Cognizant Technology Solutions (2019-05 – 2022-04)

Associate Software Engineer at Glorious Insight Pvt LTD (2018-03 – 2019-03)

Junior Software Engineer at Abbigale Cloud Services (2016-11 – 2018-02)

MBA in Finance Management – Andhra University, Centre for Distance and Online Learning (2024 – 2026)

B.E. in Electronics & Communication Engineering – Dr. L. Bullayya College of Engineering for Women, Andhra University (2016)