Midhun . S

Customer-focused and service-oriented professional with over 1 year of experience in airport ground operations and front office management. Strong background in passenger handling, customer support, and hospitality services. Skilled in communication, problem-solving, and team coordination. Currently pursuing BBA in Aviation with hands-on experience in airport and hotel operations.

Front Office Executive - Hilux Courtyard - Kerala, India

• Manage front desk operations and guest check-in/check-out procedures
• Handle customer inquiries and resolve complaints professionally
• Coordinate with housekeeping and management to ensure smooth service delivery
• Maintain booking records and ensure customer satisfaction
• Provide high-quality hospitality and customer engagement

Ground Staff - Cochin International Airport - Kochi, India

1+ Year Experience

• Assisted passengers with check-in, boarding, and baggage handling
• Ensured compliance with airport safety and security procedures
• Provided customer assistance and resolved passenger concerns
• Coordinated with airline staff and ground operations teams
• Maintained accurate documentation and operational efficiency

Experience Trainee - Aabasoft Organisation

• Supported administrative and operational activities
• Assisted in coordination and communication tasks
• Contributed to team-based projects

Bachelor of Business Administration (BBA) - Aviation - Blue Wings Institute of Aviation, Kochi (2021 - 2025)