Mihir Prajapati

Workforce Management Analyst

Talent

MumbaiMember since June 23, 2026

Data analystSQLExcelPower BIEWFM (Enterprise Workforce Management)Workforce PlanningData CleaningData AnalysisPivot TablesDashboard CreationJoinsCTEsWindow FunctionsStaffing AnalysisTrend ReportingSchedulingWorkforce Optimization

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Data analystSQLExcelPower BIEWFM (Enterprise Workforce Management)

About

Workforce Management Analyst with 1+ years of experience in workforce planning and operations within the banking industry. Skilled in Advanced Excel, SQL, and Power BI, with expertise in staffing analysis, trend reporting, scheduling, and workforce optimization. Proven ability to manage offshore operations independently while delivering accurate reports and supporting data-driven decision-making.

Experience

Workforce Management Analyst - First source Ltd - Mumbai

(2025-05 - 2026-06)

Extensively utilized the EWFM (Enterprise Workforce Management) tool for roster scheduling, shift planning, and break optimization, while leveraging Advanced Excel to analyze workforce data, create operational reports, and support data-driven decision-making.
Improved operational efficiency by over 20% by developing data-validated Excel reports, reducing report preparation time by 15+ hours while ensuring data accuracy and consistency.
Played a key role in independently managing offshore workforce operations for 10+ months, earning Best Employee and Smart Worker awards for outstanding performance. Contributed to a key workforce automation project by developing Advanced Excel solutions and optimizing EWFM processes, reducing manual work by 20% through Excel automation and by 10% through process improvements in the EWFM tool.
Applied advanced Excel data cleaning techniques to enhance data accuracy and reliability, contributing to a more robust quality control process.
Collaborated with onshore and offshore teams to optimize workforce planning, maintain schedule accuracy, and ensure seamless day-to-day operations.
Served as a subject matter resource by training and supporting new team members on the EWFM tool, workforce planning processes, and daily operational activities.