Milan Swain

Aspiring Junior Data Analyst with hands-on project experience in SQL, Python, Excel, and Power BI, built through self-driven training and applied to real datasets (see Projects). Backed by 2+ years in operations and customer-facing roles in the fintech space (Altruist Technologies – Razorpay process, and Money View), using Excel and Metabase daily for reporting, ticket analysis, and issue resolution. Comfortable turning raw data into clear, actionable insight and looking to bring that skill set into a full-time analytics role.

Customer Support Executive at Money View (2025-05 – 2025-12)

• Handled 90+ daily tickets across email and chat covering loan disbursal, EMI/NACH, foreclosure, and settlement queries, maintaining SLA compliance and accuracy in a high-volume support environment.
• Used Metabase to query and analyze customer and transaction data, identifying duplicate/erroneous cases and reducing repeat escalations.
• Maintained Excel-based trackers for ticket categorization and turnaround time, surfacing recurring issue patterns to the team lead for process improvement.

Business Associate at Altruist Technologies Pvt. Ltd. (Razorpay Process) (2023-12 – 2025-03)

• Provided email-based technical support for POS devices; managed bulk device operations and inventory tracking in Excel across multiple merchant accounts.
• Analyzed merchant fee and transaction data in Metabase in coordination with Finance and Biz-Ops teams to flag discrepancies and support monthly reconciliation.
• Handled escalated customer issues via email and phone, ensuring timely resolution and contributing to consistently high CSAT scores.

Master of Computer Applications in MCA – Chandigarh University (2025)