Milind Devrukhakar

IT and Banking Application Support professional with 15+ years of experience across banking, financial applications, production support, backup administration and team leadership. Experienced in L2/L3 incident resolution, SLA-driven support, EOD/BOD activities, Treasury and payment applications, monitoring, RCA, testing, deployments and DR activities. Hands-on exposure to Linux/Windows environments and banking applications including CCIL, SWIFT, Metagrid, E-kuber, Finacle and Calypso.

Backup Support L2 at VDA Infosolutions Pvt. Ltd. (2025-02 – Present)

• Backup administration using Veritas NetBackup; monitoring Data Domain health and backup environment.
• Catalog backup recovery and coordination with Dell/Veritas vendors for issue resolution.
• Monitoring and supporting backup operations in the IRE environment.

Application Support L2/L3 at Pyramid Consulting Pvt. Ltd. (2023-08 – 2024-12)

• L2/L3 support for banking applications in Linux and Windows environments, including Treasury applications and related systems.
• Managed incidents within SLA; performed business analysis, requirements gathering, RCA and quality checks.
• Supported EOD/BOD activities, application monitoring, scheduled jobs/cron, testing, deployments and production changes.
• Monitored application alerts/logs using Dynatrace; supported UAT/production testing and quarterly/half-yearly DR drills.
• Worked with JIRA ticketing and coordinated with client, vendor and technology teams.

Backup Admin L2/L3 at IDC Technologies Pvt. Ltd. (2022-11 – 2023-07)

• Veritas NetBackup administration, backup/restore troubleshooting, proactive maintenance and performance support.
• Managed policies, schedules, storage units, volume pools, disk staging and lifecycle activities.
• Backup monitoring, reporting, SLA adherence, patch management and escalation support.

Backup Admin L1 at VDA Infosolutions Pvt. Ltd. (2020-04 – 2022-11)

• Managed Veritas NetBackup environment, backup scheduling, validation, restore/recovery and daily reporting.
• Supported backup policies, SLP configuration, troubleshooting, audit deliverables and 24x7 operational support.

Team Leader at VDA Infosolutions Pvt. Ltd. (2014-08 – 2020-03)

• Supported banking/payment applications including NEFT, NGRTGS, CCIL, SWIFT, Calypso, Miles and Custody.
• Managed EOD/BOD processes, Finacle reports, transaction checks and application/server error analysis.
• Assigned team work, reviewed output, tracked productivity and supported BCP/DR activities.

Support Engineer at HCL Infosolutions Ltd. (2013-10 – 2014-08)

Backup Support Engineer at Softenger India Pvt. Ltd. (2012-01 – 2013-10)

Desktop Engineer at Wipro InfoTech (2009-09 – 2012-12)

B.Com – Mumbai University (2007)