IT Technical Support - SYSNET Global Technologies Pvt. Ltd
(2025-06)
- Directed 15 engineers to ensure seamless end‑to‑end IT support operations, ensuring reliability and efficiency across more than 2,000 systems
- Managed OS and software installation tickets including Office 365, DLP, Trend Micro Apex, Morphisec, GlobalProtect-VPN, Seclore, and Trend Micro Encryption
- Doing the vendor management kin of HP, Dell, Lenovo and taking care of network lease line issues and highlighted to ISP
- Managed patch/software deployment, asset tracking, and compliance using Manage Engine Endpoint Central
- Deployed monthly Windows patches across all USGI environment systems
- Maintained project plans, progress reports, and compliance documentation
- Identified risks, logged issues, and escalated problems with RCA from SOC team, providing ETA for resolution
- Logged incidents, escalated issues, and supported root cause analysis (RCA)
- Ensure all task or activities are closed within given timeframes
Sr. Executive Technology Support - Accurate Background Business Processing
(2022-01 - 2025-04)
- Lead a team of 6 engineers providing end-to-end IT support
- Managed ADDS services: login ID creation, modification, deletion, password resets/unlocks
- Handled AWS Workspace ID creation and installation
- Supported Office 365 users: account setup, license management, troubleshooting
- Provided hardware/software support for desktops, laptops, printers, and docking stations
- Utilized Jira for ticketing and issue tracking, ensuring timely resolution of IT requests
- Supported Cisco Meraki devices/switches and managed ISP connectivity issues
- Maintained quarterly inventory records and coordinated vendor support (HP, Dell, Acer, Lenovo, ASUS)
- Ensured compliance with Standard Operating Environment (SOE) policies
IT Support Engineer - Integral India Pvt. Ltd. / Quess Corp Ltd. (MUFG Bank Project)
(2018-02 - 2022-01)
- Provided end‑to‑end IT support for desktops, laptops, printers, and servers, including OS, Outlook, VPN, and data recovery
- Supported video conferencing, vendor coordination, and endpoint security administration
- Managed IBM AS400 accounts, monitored core banking applications, and performed DB‑SQL backups
- Oversaw asset management and audits to ensure SOE compliance
Administrator – VIP & Executive Support - Wipro Infotech – TATA Power (Bombay House)
(2015-09 - 2017-09)
- Delivered dedicated IT support to VIP executives (Chairman, MD, CFO), covering OS/software, SAP, MacBook, VPN, and mail services
- Supported video conferencing (Jamvee Bridge, Polycom, Cisco) and managed vendor coordination (HP, Dell, Ricoh, Canon)
- Ensured endpoint security via Symantec and BitLocker, while maintaining SLA compliance through HPSM
Residential Engineer / Team Leader - Ace Computer Services (Wipro Infotech Project – Mahindra & Mahindra)
(2008-01 - 2015-12)
- Directed a 20‑member FMS team, delivering IT support across 60 locations with SLA compliance
- Managed incidents, vendor coordination, SAP deployments, and endpoint security (Symantec, Trend Micro, McAfee)
- Oversaw reporting (MIS/IVR) and call logging through Remedy BMC & HP‑Open View
