Miruthulaa G

AI & Automation engineer with hands-on experience integrating LLMs and agentic workflows into enterprise platforms including ServiceNow and Google Workspace. Built production automations reducing manual effort across SLA compliance, asset monitoring, and inventory intelligence. Proficient in LangChain, RAG, Flow Designer, and Google Apps Script. Pursuing M.Tech in AI/ML at VIT Chennai; seeking a full-time role in AI-driven enterprise automation.

AI & Automation Intern - Astreya - Chennai

(2025-12 - 2026-06)

• EMT: Ticket First Meaningful Response (FMR) - Built an AI powered automation on ServiceNow for the Equipment Maintenance team using Flow Designer, Action Builder, and Now Assist Platform Skills, workflow that triggers on incident creation, classifies ticket intent using an LLM, retrieves the matching KB article, strips HTML, substitutes caller name and ticket number via placeholder logic, and auto-posts a personalised plain-text acknowledgement to work notes within seconds, with a fallback failu
• EMT: Stuff Locker Stale Order Monitoring system - Built a Stale Order Monitoring system using Google Apps Script and GChat API to automatically detect uncollected assets beyond a 7-day threshold, trigger tiered GChat notifications to both Requestors and Technicians, and auto-update locker slot availability — eliminating manual daily portal checks and reducing locker blockage time across multiple kiosk locations.

AI Intern - LTI Mindtree - Coimbatore

(2025-07 - 2025-10)

• RAG-based AI framework for smart inventory management, enabling natural language querying over a 10,000+ row dataset to deliver real-time, data-driven insights. Built an end-to-end RAG pipeline (embeddings + ChromaDB + LangChain + LLMs) to generate fact-grounded, explainable responses while minimizing hallucinations.
• Built a conversational AI assistant with scalable ingestion and retrieval architecture, integrating OCR, NLP, and Computer Vision to enable non-technical users to analyze demand trends in plain English, with forecasting-ready enhancements (ARIMA/Prophet) for predictive inventory optimization.

M.Tech - Artificial Intelligence and Machine Learning - Vellore Institute of Technology (2024-06 - 2026-05)

B.Tech - Information Technology - Sri Manakula Vinayagar Engineering College (2020-07 - 2024-05)