Mishra Archana

Application Support Engineer with 10+ years of experience in Production Support, Oracle SQL, Unix/Linux, ServiceNow, and Financial Services Domain. Currently working with Depository Applications involving Demat, Remat, Pledge, DIS, and Trade & Settlement processes. Experienced in Income Tax and Depository projects with strong expertise in SQL query analysis, production support, troubleshooting, incident management, and stakeholder coordination.

Application Support Engineer at Synergy E-Stock Solutions Pvt. Ltd. (2026-04 – Present)

• Providing application support for Depository Operations.
• Supporting Demat, Remat, Pledge, DIS Issuance and Trade & Settlement modules.
• Investigating production issues using SQL queries and backend analysis.
• Coordinating with users and development teams for issue resolution.
• Performing data validation and defect verification.
• Supporting daily operational and business-critical activities.

Application Support Engineer at MBIT Computing Pvt. Ltd. (2024-03 – 2026-02)

Project: Income Tax Application, Client: TCS

• Provided L1/L2 support for Income Tax applications.
• Executed SQL queries for troubleshooting and data validation.
• Performed Oracle database and Unix log analysis.
• Managed incidents and service requests through ServiceNow.
• Coordinated with Development, QA and Business teams.
• Conducted root cause analysis and issue tracking.
• Supported production deployment and post-release validation.

Product Support Engineer at Tata Business Support Services Ltd. (2016-02 – 2024-03)

• Production support and incident management.
• SQL query execution and database troubleshooting.
• Unix server monitoring and log analysis.
• Control-M batch monitoring.
• SLA-based ticket resolution.
• User support and issue management.

M.A. – C.S.J.M. University, Kanpur

B.A. – C.S.J.M. University, Kanpur (2006 – 2009)

Intermediate (2006)

High School (2004)