Mishra Archana

Application Support Engineer with 10+ years in production & application support across Financial Services, Depository Operations, and Income Tax domains. Proven in SQL-based troubleshooting, incident management, and SLA-driven resolution. Skilled in ServiceNow, Control-M, Oracle, and Unix/Linux.

Application Support Engineer - Synergy Software Pvt. Ltd.

(2026-04)

Providing application support for Depository Operations applications.

• Support Demat, Remat, Pledge, DIS Issuance, and Trade & Settlement modules for business-critical depository operations
• Execute SQL-based backend data validation and root cause analysis to resolve production issues within SLA timelines
• Coordinate defect verification and post-fix validation with development teams, ensuring zero-impact production stability

Application Support Engineer - MBIT Computing Pvt. Ltd.

(2024-03 - 2026-02)

Project: Income Tax Application | Client: TCS

• Delivered L1/L2 application support for Income Tax applications, managing incidents and service requests via ServiceNow
• Conducted Oracle DB and Unix log analysis; authored RCA reports and drove permanent fixes with Dev, QA, and Business teams
• Supported production deployments and post-release validations while maintaining full SLA compliance across all P1/P2 incidents

Product Support Engineer - Tata Business Support Services Ltd.

(2016-02 - 2024-03)

• Provided 8+ years of production and application support — SQL troubleshooting, Unix log analysis, and Control-M batch job monitoring across business-critical platforms

M.A. - C.S.J.M. University, Kanpur

B.A. - C.S.J.M. University, Kanpur (2006 - 2009)

Intermediate (2006)

High School (2004)