Mitanshu Garg

Site Engineer (ITS) at Tecsidel Ind. Pvt. Ltd. (2025-11 – 2026-04)

Independently managed the complete IT, network, and Transport Management System (TMS) infrastructure across an operational toll plaza project, working without a dedicated onsite team.
Handled end-to-end installation, configuration, and commissioning of networking equipment, ITS devices, and TMS components within the toll plaza environment.
Performed scheduled routine maintenance and real-time troubleshooting of network and TMS systems, ensuring continuous uptime and minimal downtime for mission-critical operations.

IT Admin Trainee at Vision Vivante Pvt. Ltd. (2024-10 – 2024-12)

Managed and maintained the company's internal network infrastructure, ensuring stable connectivity and optimal performance across all departments.
Administered employee systems end-to-end, handling hardware procurement/setup, software installation, and day-to-day troubleshooting for both Windows and Linux environments.
Maintained and tracked the company's IT asset inventory, managing the lifecycle of hardware and peripheral equipment.
Resolved issues related to web applications hosted on Linux servers, gaining hands-on exposure to server administration, basic web hosting, and network connectivity troubleshooting.

Technical Support Trainee at Techboy Solutions (2024-06 – 2024-09)

Delivered voice and chat-based technical support to international clients across the US and Australia, diagnosing and resolving issues related to routers, desktops, and other connected network devices.
Configured and managed DNS entries to launch and maintain client websites, alongside troubleshooting connectivity, configuration, and hardware issues for home network devices remotely.
Delivered clear, step-by-step guidance to non-technical end users, developing strong skills in network troubleshooting, customer communication, and ticket resolution in a fast-paced international support environment.

Cyber Security Intern at Solitaire Infosys (2024-01 – 2024-06)

Conducted vulnerability assessments and penetration testing for client systems; identified and helped resolve security gaps across network and application layers.
Monitored network traffic for suspicious activity using security tools, developing skills in traffic analysis, anomaly detection, and threat reporting relevant to network operations.
Assisted in implementing cybersecurity protocols and contributed to a disaster recovery plan, strengthening network resilience and business continuity.
Collaborated with cross-functional teams on security audits, building communication and coordination skills in a technical environment.

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