Mithila Vardhan

Experienced Healthcare & Life Sciences professional with 6+ years of experience across US healthcare operations, medical documentation, quality assurance, and consulting-led delivery models. Strong expertise in medical transcription, medical records review, AI-enabled clinical documentation, and compliance-driven quality audits. Proven ability to lead large teams, manage SLAs, drive process improvements, and deliver client-facing insights, ensuring high accuracy, regulatory adherence, and sustained client satisfaction.

Quality Documentation Specialist - Cognizant Technology Solutions

(2023-07)

• Reviewed, edited, and validated AI-generated clinical documentation using Nuance DAX, ensuring accuracy and compliance.
• Performed detailed medical transcription review and end-to-end medical records audits across EHR systems.
• Achieved 98% documentation accuracy and reduced errors by 15% through audits and root cause analysis.
• Collaborated with cross-functional teams to improve documentation quality and delivery outcomes.

Senior Associate / Acting Team Lead - IKS Healthcare Solutions

(2021-02 - 2023-07)

• Led a 30-member healthcare operations team with ownership of delivery, quality, and productivity.
• Achieved 97% SLA adherence through performance monitoring, coaching, and escalation handling.
• Improved operational efficiency by 15% through process optimisation initiatives.
• Acted as primary point of contact for leadership and client stakeholders.
• Developed SOPs, workflows, training materials, and KPI dashboards.

Clinical Data Analyst - IKS Healthcare Solutions

(2021-02 - 2022-04)

• Conducted clinical data analysis and medical record validation to improve compliance and accuracy by 20%.
• Supported audits, corrective actions, and reporting initiatives.

Medical Coder - Gebbs Healthcare Solutions

(2012-09 - 2013-08)

• Reviewed and coded clinical documentation using ICD-10, CPT, and HCPCS standards.
• Built strong foundation in US healthcare revenue cycle and compliance.

Business Development Executive - ReeLabs Pvt. Ltd

(2011-06 - 2012-01)

• Supported market research, client outreach, and proposal preparation.
• Assisted with client presentations and requirement analysis.

Master of Biotechnology - Biotechnology - Birla College, Kalyan (2009-01 - 2011-01)

Bachelor of Biotechnology - Biotechnology - Birla College, Kalyan (2006-01 - 2009-01)