Sr. Travel Desk Executive - Nitco Ltd
(2024-06 - 2026-01)
- Handle end-to-end domestic and international travel arrangements for employees, directors, and consultants.
- Book air, rail, bus tickets, and arrange local conveyance as per approved travel requests.
- Manage hotel bookings, travel insurance, visa applications, and foreign exchange requirements.
- Ensure travel bookings align with company's Travel Policy.
- Liaise with travel agencies, airlines, hotels, and transport vendors for best rates and services.
- Coordinate venue bookings, accommodation, transport, and on-ground support. Plan and execute corporate events, conferences, and group travel logistics for MICE.
- Provide assistance to employees during travel in case of emergencies, cancellations, or delays.
- Maintain records of all travel bookings, invoices, and approvals.
- Ensure compliance with visa/immigration laws, RBI guidelines (foreign exchange), and company travel policies.
- Coordinate with Finance for travel advances, reimbursements, and settlement of expenses.
- Negotiate with vendors to secure cost-effective rates without compromising quality.
- Regularly review vendor performance and suggest improvements.
- Monitor travel expenses and submit monthly/quarterly MIS reports to management.
- Provide 24x7 support contact for traveling employees.
- Ensure emergency protocols are in place for international travelers.
- Planning and supporting MICE events, managing group travel, stay, local transport, and onsite logistics for corporate meetings and conferences.
- Contributing to developing and refining corporate travel policies covering approvals, preferred vendors, booking channels, and expense norms to improve compliance and cost control.
Travel Executive - Aspire Lifestyle / HDFC Lifestyle Concierge
(2022-04 - 2024-05)
- Handling inbound calls of HDFC HNI clients for travel booking. Ensure client SLAs are met.
- CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets. Coordinating with clients for day to day bookings
- Sending itinerary quotation via mail clients. Extend support for submission by providing all correspondence mail Handle end-to-end domestic and international travel arrangements for clients.
- Provide assistance to clients during travel in case of emergencies, cancellations, or delays.
- Maintain records of all travel bookings, invoices, and approvals.
- Coordinating & negotiating with hotels and suppliers.
- Manage all the client interactions and maximize the business through quality service being provided to the client. Ensuring high level of customer satisfaction
- Manage travel arrangement. Coordinate domestic and international travel bookings including flights, accommodations, ground transportation, and other necessary arrangements. Manage everything else related to this like grievance, expenses, vendors.
- Ensuring quality service is provided to clients by following the organization standards
Travel Desk Executive - Naprod Life Sciences Pvt Ltd
(2019-06 - 2022-03)
- Manage end-to-end travel desk operations for the corporate office.
- Handle domestic and international travel bookings (flights, hotels, cabs) for employees.
- Coordinate with travel agencies and vendors to ensure cost-effective and timely arrangements.
- Coordinated end-to-end corporate travel for global destinations across Europe, USA, Africa, the Middle East, and East Asia, including air ticketing, hotel bookings, contracting, and visa processing for employees.
- Maintain travel records, expense reports, and ensure compliance with company travel policies.
- Assist employees with visa processing, travel insurance, and related documentation.
- Plan and execute corporate events, conferences, and group travel logistics.
- Coordinate venue bookings, accommodation, transport, and on-ground support.
- Planned and executed company and multiteam off sites, ensuring adherence to compliance requirements while developing and refining travel policies focused on cost optimization and enhanced employee experience.
- Resolve travel-related queries and provide support for last minute itinerary changes or cancellations, and emergency travel requirements.
- Ensure smooth coordination for senior management travel and special events.
- Assist in negotiating corporate rates with vendors and ensure adherence to budget guidelines as well monitor service quality.
- Collaborated with cross functional teams (HR, Finance, Business heads) to align travel plans with budgets and approvals, improving process efficiency and traveler satisfaction.
- Prepare MIS reports on travel expenses and bookings for management review.
- Maintain confidentiality and professionalism in handling travel-related data.
Visa Department Data Operations - Consulate of Italy
(2018-03 - 2019-05)
- Taking Care of all type Visa Entry.
- Making Visa Refusa land Pre-Refusal.
- Handling Study & business Visa Documents.
- Follow up with Pending Documents of Visa Person. Managing Biometric Work.
- Follow up with VFS Global team for documentation via mail.
- Checking documents as per check list.
Retail Store Sales Executive - DHL Express Pvt. Ltd.
(2016-09 - 2018-02)
- Book International and Domestic shipment as per following the organization standards
- Share Import and export documentation in commercial shipment to SME clients via mail. Handling Client queries via mail and calls.
- Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response. Send quotation to clients as per shipment to SME clients.
- Handling Company key accounts and from quotation, negotiation, booking, updating till satisfactory delivery of shipment.
- Closing leads and then follows up on any sales quotations made for clients, negotiating with the client at a cost best suited for them.
- Coordination with customer service and Operation department/ desk to get the job done in time and satisfaction of the customers to give smooth service.
- Resolving issues related to shipments such as missing or damaged packages, customs delays, or delivery exceptions.
