Restaurant Incharge - Tim Hortons - UK & IRELAND
(2022-02 - 2026-06)
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Managed rotas to cover high service level periods and avoid service delays.
- Enhanced operational success through effective staffing, training, adherence to company regulations and ensuring highest score in REV, EHO audit in market consecutively
- Accountable for KPI control, payroll, profit and loss.
- Handling Store in absence of Store manager
General Manager-Operation - Carnival Foods - East Region
(2021-10 - 2022-01)
- Responsible for new store opening and Support to Franchisee partner.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Formulated marketing and promotional strategies to drive business revenue.
- Managed the evaluating, determining value and pricing of new products within product range.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Managed finances by controlling budgets and authorizing expenditures.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Enforced team compliance with health and safety requirements to maintain standards.
- Set prices based on market capacity and demand to achieve revenue targets.
Restaurant General Manager - Taco Bell India - India
(2019-03 - 2021-10)
- Managed individual restaurant business
- Produced and compiled detailed restaurant reports to monitor economic and operational efficiency.
- Recruting, Training, New managers developed
- Created and implemented staff sales targets, incentivizing teams to consistently achieve outstanding results.
- Regularly reviewed customer feedback to effectively adapt and improve food, drinks and service offerings.
- Monitored competitor activity to match and better events and promotions for continued customer interest.
- Staff training includes food preparation, money handling and cleaning roles.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Estimated supply requirements based on historical needs and projected business levels.
- Ensuring KPI control
Area Manager - Subway - India
(2018-01 - 2019-01)
Looking after area operations of five subway restaurants including business, operation.
- Promote positive customer service experience by promptly resolving conflicts.
- Supervised and delegated tasks to Restaurant Managers to meet key productivity targets.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Inventory control for the area
- Met financial goals with organized strategies focused on proper management of expenses and income.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations.
- Multi-Unit Management Experience: Responsible for area store operations (For Subway) and handling five restaurants being a Area Manager.
Area Manager - French Loaf - Kolkata
(2015-12 - 2017-11)
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Inventory Handling.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Optimized profits by controlling food, beverage and labour costs daily.
Restaurant Manager - KFC India - India
(2014-03 - 2015-11)
- Optimized profits by controlling food, beverage and labor costs daily.
- Compliance with food safety procedures and quality control guidelines.
- Staff training including food preparation, money handling and cleaning roles.
- Performed brand values and standards through excellent service quality.
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
Assistant Restaurant Manager - KFC India - DIL
(2012-06 - 2014-02)
First Assistant Manager - McDonalds India - India
(2010-07 - 2012-05)
- Supervised and delegated tasks to employees to meet key productivity targets.
- Implemented strict quality standards for consistent company representation across multiple channels.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Drove sales and controlled costs to support revenue and profitability targets.
- Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
Second Assistant Manager - McDonalds India - India
(2009-05 - 2010-06)
Management Trainee - McDonalds India - CPRL
(2008-11 - 2009-04)
