Mithun Kar

To have a long lasting relationship with professional organization that provides a challenging job and an opportunity to prove my skills and diligent work and change among the best in the industry

Restaurant Incharge - Tim Hortons - UK & IRELAND

(2022-02 - 2026-06)

• Guaranteed compliance with food safety procedures and quality control guidelines.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
• Managed rotas to cover high service level periods and avoid service delays.
• Enhanced operational success through effective staffing, training, adherence to company regulations and ensuring highest score in REV, EHO audit in market consecutively
• Accountable for KPI control, payroll, profit and loss.
• Handling Store in absence of Store manager

General Manager-Operation - Carnival Foods - East Region

(2021-10 - 2022-01)

• Responsible for new store opening and Support to Franchisee partner.
• Hired and trained staff for optimum performance against sales and marketing objectives.
• Formulated marketing and promotional strategies to drive business revenue.
• Managed the evaluating, determining value and pricing of new products within product range.
• Recruited motivated, personable staff to deliver outstanding customer care.
• Managed finances by controlling budgets and authorizing expenditures.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
• Enforced team compliance with health and safety requirements to maintain standards.
• Set prices based on market capacity and demand to achieve revenue targets.

Restaurant General Manager - Taco Bell India - India

(2019-03 - 2021-10)

• Managed individual restaurant business
• Produced and compiled detailed restaurant reports to monitor economic and operational efficiency.
• Recruting, Training, New managers developed
• Created and implemented staff sales targets, incentivizing teams to consistently achieve outstanding results.
• Regularly reviewed customer feedback to effectively adapt and improve food, drinks and service offerings.
• Monitored competitor activity to match and better events and promotions for continued customer interest.
• Staff training includes food preparation, money handling and cleaning roles.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Estimated supply requirements based on historical needs and projected business levels.
• Ensuring KPI control

Area Manager - Subway - India

(2018-01 - 2019-01)

Looking after area operations of five subway restaurants including business, operation.

• Promote positive customer service experience by promptly resolving conflicts.
• Supervised and delegated tasks to Restaurant Managers to meet key productivity targets.
• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
• Inventory control for the area
• Met financial goals with organized strategies focused on proper management of expenses and income.
• Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectations.
• Multi-Unit Management Experience: Responsible for area store operations (For Subway) and handling five restaurants being a Area Manager.

Area Manager - French Loaf - Kolkata

(2015-12 - 2017-11)

• Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
• Implemented brand values and standards through friendly customer service to create memorable dining experiences.
• Inventory Handling.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
• Optimized profits by controlling food, beverage and labour costs daily.

Restaurant Manager - KFC India - India

(2014-03 - 2015-11)

• Optimized profits by controlling food, beverage and labor costs daily.
• Compliance with food safety procedures and quality control guidelines.
• Staff training including food preparation, money handling and cleaning roles.
• Performed brand values and standards through excellent service quality.
• Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.

Assistant Restaurant Manager - KFC India - DIL

(2012-06 - 2014-02)

First Assistant Manager - McDonalds India - India

(2010-07 - 2012-05)

• Supervised and delegated tasks to employees to meet key productivity targets.
• Implemented strict quality standards for consistent company representation across multiple channels.
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives.
• Maintained positive, professional working environment to optimize staff and customer satisfaction.
• Drove sales and controlled costs to support revenue and profitability targets.
• Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.

Second Assistant Manager - McDonalds India - India

(2009-05 - 2010-06)

Management Trainee - McDonalds India - CPRL

(2008-11 - 2009-04)

Bachelor of Science - Hospitality & Hotel Administration (NCHMCT) - IHM Guwahati (2008)