Mnb Zxc

Highly organised, proactive, and adaptable professional with a strong academic background with MBA in Healthcare Management and practical experience in administration, customer service, and stakeholder communication. Experienced in analysing complex information to support cost-effective, patient-centred service improvements while demonstrating strong analytical, organisational, and problem-solving skills. Proficient in Microsoft 365 for reporting, performance tracking, and document preparation.

CPD-accredited in Project Management Fundamentals and Conflict Management, with knowledge of risk management, HR processes, change leadership, and Lean Six Sigma principles. Committed to maintaining confidentiality, ensuring policy compliance, supporting health and safety standards, and contributing to the efficient delivery of high-quality administrative services.

Administrator at Jerk Station Restaurant & Catering Services (2025-06 – 2025-09)

• Managed email correspondence, and stakeholder communication along with social media management.
• Coordinated variety of schedules, stakeholder meetings, and external partnerships communication.
• Liaised with councils and service providers to resolve issues by finding mutually beneficial outcomes.
• Managed staff rotas and ensured service continuity throughout various sites and events.
• Maintained accurate records and action trackers for up to date management.
• Researched and found optimal travel and accommodation for events within the provided budget.

Language Interpreter at AtoZ Translation and Interpretation Services (2024-06 – 2026-07)

• Provide accurate, real-time interpretation across healthcare, legal, and government settings.
• Manage multiple stakeholder communications while ensuring cultural sensitivity and compliance.
• Demonstrate reliability, rapid adaptability, and interpersonal skill under pressure, vital traits which are required in logistics environments.
• Maintained strict confidentiality and adherence to NHS data protection and safeguarding policies, ensuring patient trust and regulatory compliance at all times.
• Demonstrated strong interpersonal and cultural sensitivity skills when resolving patient misunderstandings, managing expectations, and de-escalating tense situations.

Customer Advisor at Homebargains (2023-06 – 2023-12)

• Delivered exceptional service in a high-footfall retail environment.
• Managed stock, supported inventory checks, and handled customer concerns with professionalism.
• Demonstrated reliability and teamwork during seasonal pressure periods.
• Developed strong problem-solving skills by analyzing customer needs and providing tailored solutions.
• Maintained accuracy in handling transactions and managing stock, reinforcing attention to detail.
• Adapted quickly to new systems and processes, demonstrating flexibility and a solutions-focused mindset.
• Ensured smooth handover across shifts and collaborated on in-store improvements.

Customer Advisor at M&S (2024-03 – 2024-06)

• Delivered exceptional service in a high-footfall retail environment.
• Managed stock, supported inventory checks, and handled customer concerns with professionalism.
• Demonstrated reliability and teamwork during seasonal pressure periods.
• Developed strong problem-solving skills by analyzing customer needs and providing tailored solutions.
• Maintained accuracy in handling transactions and managing stock, reinforcing attention to detail.
• Adapted quickly to new systems and processes, demonstrating flexibility and a solutions-focused mindset.
• Ensured smooth handover across shifts and collaborated on in-store improvements.

Customer Advisor at Boots (2024-11 – 2026-07)

• Delivered exceptional service in a high-footfall retail environment.
• Managed stock, supported inventory checks, and handled customer concerns with professionalism.
• Demonstrated reliability and teamwork during seasonal pressure periods.
• Developed strong problem-solving skills by analyzing customer needs and providing tailored solutions.
• Maintained accuracy in handling transactions and managing stock, reinforcing attention to detail.
• Adapted quickly to new systems and processes, demonstrating flexibility and a solutions-focused mindset.
• Ensured smooth handover across shifts and collaborated on in-store improvements.

Renal Technician at Manipal Hospitals (2020-03 – 2022-04)

• Managed patient scheduling, treatment preparation, and equipment readiness across multiple shifts.
• Maintained accurate patient records using digital tools, ensuring compliance with medical protocols.
• Supported multidisciplinary teams in delivering high-volume renal procedures safely and efficiently.
• Contributed to workflow improvements by streamlining documentation and resource allocation.
• Adapted quickly to changing priorities and emergencies, skills that are directly applicable to fast-moving Amazon operations.
• Worked cross-functionally with nurses, doctors, and administrators, mirroring Amazon's collaborative team structures.

MBA in Healthcare Management – Anglia Ruskin University

BSc in Renal Replacement Therapy and Dialysis Technology – Manipal Academy of Higher Education (2015 – 2019)

Higher Secondary Education – St Mary's Higher Secondary School

High School – St Mary's High School