Mohamed Abudhar

Detail-oriented BCA Graduate with 1 year of hands-on experience in Desktop Support Engineering at State Bank of India (SBI), seeking an entry-level position as an SAP MM End User. Combines practical technical troubleshooting and IT infrastructure experience with strong foundational knowledge of the Procure-to-Pay (P2P) cycle, master data maintenance, inventory management, and procurement documentation to support efficient materials management operations.

Desktop Support Engineer - State Bank of India (SBI)

• Provided comprehensive technical and desktop support to bank personnel across workstations, operating systems, hardware, software applications, and network components.
• Troubleshot, diagnosed, and resolved OS, network connectivity, application errors, and peripheral hardware issues to minimize system downtime.
• Managed user account permissions, software installations, system security updates, and IT asset maintenance across branch units.
• Delivered swift, customer-centric problem resolution, ensuring high internal user satisfaction and operational continuity.

Bachelor of Computer Applications - BCA