Sales Consultant - Bayut KSA (Dubizzle Group) - Riyadh, Saudi Arabia
(2025-12 - 2026-05)
- Managed high-value residential and commercial sales pipeline via Salesforce CRM for KSA's leading real estate portal, engaging HNW investors across the full sales cycle.
- Delivered comparative market analysis and ROI-focused investment guidance aligned with Saudi Vision development opportunities.
- Coordinated with legal and finance teams on contract documentation, deal structuring, and compliance for international property transactions.
- Executed PropTech operations in a competitive international market, managing client onboarding, relationship development, and pipeline reporting
Operations Analyst - Positka - Chennai, India
(2024-01 - 2025-04)
- Led a core digital enablement project by defining business requirements and key performance parameters for a new CRM tracking system, resulting in a 25% increase in lead conversion and accelerated sales cycle velocity.
- Managed high-value client portfolios by conducting diligent financial oversight and resolving complex billing inquiries, minimizing operational risk and ensuring client trust, which reduced average invoice collection time by 10 days.
- Optimized post-sale digital user journeys by coordinating cross-functional teams to guarantee reliable order fulfilment, demonstrating a commitment to maximizing client-side ROI and process efficiency.
- Served as the primary strategic liaison between clients, sales, and legal, translating business needs into service agreements and ensuring expectations were effectively managed throughout the pre- and post-sales engagement cycle.
Senior Executive (Grade 1-C) - Omega Healthcare (Apexon) - Chennai, India
(2022-08 - 2023-06)
- Identified strategic account expansion opportunities, leading to a 15% increase in quarterly revenue, by leveraging deep domain knowledge to align premium service solutions with core client business objectives.
- Maintained 98% accuracy across complex healthcare claims processing and benefits management for US-based client portfolios.
- Applied HIPAA compliance knowledge to design transparent, regulatory-compliant resolution processes.
Customer Service Executive (Amazon) - Sutherland Global Service - Chennai, India
(2019-09 - 2022-07)
- Maintained 95%+ CSAT score across high-volume e-commerce customer operations, including financial adjustments and refund processing.
- Functioned as a key internal business analyst by coordinating cross-functional teams (Logistics, Support) to troubleshoot operational bottlenecks and safeguard the end-to-customer experience.
- Consistently exceeded performance metrics and specialized in efficiently resolving escalated business issues and complex financial adjustments, demonstrating strong problem-solving and analytical capability.
Customer Service Representative - Spicejet Airline - Chennai, India
(2017-09 - 2018-01)
- Provided premium service and dedicated support for VVIP passengers, focusing on proactive communication and real-time issue resolution to guarantee seamless, high-value client experiences.
- Managed time-critical service recovery by resolving all escalated customer complaints with an impressive 90% resolution rate within 2 hours, demonstrating exceptional crisis management and communication skills.
