Mohamed Fayas

Finance analyst with 13+Years experience in Revenue Accounting. Expertise in analyzing financial and operational data to identify refund requests and ensure the accurate payments.

Financial Analyst at Saudi Airlines (2012-08-11 – Present)

Sales reporting & Acquisition, Revenue Accounting, Refund

• Managing and processing online ticket refund requests.
• To process the refund payment through the banking merchant system.
• To resolve the refund queries and adjustments via emails from various stations and guest relation escalation.
• Associate with the IT development team for Automation process.
• Reconciliation of all refunds (Processed vs. Payments made).
• Post manual accounting adjustments for any technical issue related differences after appropriate approvals.
• Ageing Analysis for all the refund report & Month End activities.
• Handling the passenger sales audit (Fare, Tax and Commission), Refund Audit, Reissue Audit, Reservation Booking Designator (RBD) Audit through PNR history, Miscellaneous Charges Order (MCO).
• Processing Internal Debit memos in case of discrepancy in fares, taxes, Exchanges, and Refunds.
• Researched and identified chargeback issues/rejections.
• Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
• Ensure accurate and appropriate responses to disputes.
• Monitor disputed transactions for possible fraudulent activity.

Graduate Engineer Trainee at Students dot com (2011-04-05 – 2011-10-30)

• To handle and update the websites and update the database records.
• Experienced in Desktop support.
• Experience with imaging and troubleshooting machines.

Master of Business Administration in E-BUSINESS – Annamalai University, India (2016 – 2018)

Bachelor of Engineering in Computer Science – Anna University, India (2006 – 2010)

Diploma in Computer Science Engineering – AVC polytechnic college, Directorate of Technical Education, India (2003 – 2006)