Mohamed Omer

Arabic (native) with overseas citizen of India (OCI), language and dialects expert, with demonstrated experience in providing trainings for sales, marketing and customer services channels. I am highly proficient in speaking, reading and writing Arabic and English language. Highly motivated, decisive and efficient team leader, goal-oriented professional and skilled in implementing new ideas. Extensive prior experience handling key roles in global organizations, and overseas assignments.

Arabic Linguistic Consultant at ORMAZO Business Services (2023-07 – Present)

• Provide end-to-end Arabic linguistic support including translation, localisation, transcreation, proofreading, and cultural adaptation for corporate, BPO, and multinational clients.
• Review and refine Arabic content (MSA and regional dialects) to ensure linguistic accuracy, cultural relevance, and brand consistency across digital, marketing, legal, and customer-facing materials.
• Advise organisations on Arabic language strategy, including tone, dialect selection, audience segmentation, and localisation best practices for GCC, Levant, and North Africa markets.
• Trained non-Arabic teams on regional linguistic differences, resulting in improved customer experience (CX) outcomes across GCC markets.
• Lead cultural consultancy sessions on Arabic business etiquette, communication norms, and regional linguistic sensitivities to enhance global stakeholder engagement.

Senior Client Care Executive – Arabic Inbound at Standard Charted Global Business Services (2019-07 – 2023-05)

• Delivered premium Arabic inbound customer service for Standard Chartered UAE clients, supporting queries related to accounts, cards, personal loans, priority banking, and digital channels.
• Provided clear and accurate communication in Modern Standard Arabic and GCC dialects, enabling better understanding of banking products, charges, and compliance requirements.
• Resolved complex and escalated cases by utilising Arabic regional dialects skill and liaising with Operations, Cards, Collections, Risk, Digital Banking, and Priority Banking teams, ensuring timely resolution within SLA.
• Supported customers in SC Mobile App and Online Banking, guiding them through onboarding, authentication, password resets, fund transfers, and dispute management.
• Provided insights on recurring Arabic-language customer pain points, contributing to improved customer experience and localisation quality for SCB's digital platforms.

Recruitment Executive at DarAsahi Human Resources & Recruitment Services (2015-02 – 2019-05)

• Managed full-cycle recruitment for Arabic-speaking roles across customer service, banking, sales, and operations, ensuring alignment with hiring requirements and organizational goals.
• Screened, shortlisted, and interviewed Arabic-speaking candidates using structured and competency-based methods to assess language proficiency, cultural fit, and role suitability.
• Conducted Arabic language assessments to evaluate reading, writing, and spoken proficiency for customer-facing and specialized roles
• Supported employer branding initiatives by developing Arabic job ads, career page content, and candidate communication tailored to the Saudi market.

Site Head at Securitas (Canadian Embassy, Riyadh) at Securitas (2013-08 – 2015-01)

• Supervised, trained, and evaluated a team of Arabic-speaking security officers, improving workforce performance, discipline, and adherence to Standard Operating Procedures (SOPs).
• Delivered Arabic–English briefings, reports, and incident summaries for embassy leadership, ensuring accurate, timely, and professional communication.
• Supported embassy staff and visitors with high-level customer service, cultural sensitivity, and professional conduct aligned with Canadian diplomatic expectations.

MSc in Bioinformatics – Sikkim Manipal University (2004 – 2006)

BSc in Microbiology, General – Bharati Vidyapeeth (1997 – 2002)