Mohamed Zain R

Salesforce Developer with 3.2 years of total IT experience, including 2+ years of hands-on experience on core Salesforce development. Expertise in building Lightning Web Components, Apex classes/triggers, Flows and SOQL driven solutions plus a foundational background in ITSM support (ServiceNow) covering incident, problem, and change management. Skilled at translating business requirements into scalable CRM and marketing automation solutions, resolving defects, and optimizing performance within Agile delivery teams.

Senior Software Engineer at Capgemini Technology Services (2024-04 – Present)

Senior Software Engineer - Salesforce Development - Apex & LWC at Capgemini Technology Services (2024-10 – Present)

• Developed and customized Lightning Web Components (LWC) to deliver scalable solutions for business applications.
• Built and maintained Apex controllers, triggers, and batch jobs to automate business process.
• Optimized SOQL queries to improve application performance.
• Improved UI/UX performance of applications by resolving bugs and optimizing component-level performance.

Senior Software Engineer - Salesforce Marketing Cloud (SFMC) at Capgemini Technology Services (2024-04 – 2024-10)

• Managed end-to-end email campaigns in Email Studio, including template creation, content blocks, and send scheduling.
• Built and maintained Data Extensions to support audience segmentation and campaign targeting.
• Used AMPScript to personalize email content based on subscriber and data extension attributes.
• Configured automations in Automation Studio to support scheduled and triggered campaign delivery.
• Built customer journeys in Journey Builder to support automated, multi-step marketing campaigns.

Technical Apprentice Trainee at Fujitsu Consulting India (2023-06 – 2024-04)

ServiceNow

• Completed foundational training in ServiceNow, gaining knowledge of Incident, Problem, and Change Management processes.
• Assisted in monitoring and handling support tickets while learning SLA management and support operations.
• Developed an understanding of ServiceNow workflows, user roles, groups, and access management concepts.
• Gained exposure to ServiceNow administration and IT Service Management (ITSM) best practices.
• Completed rigorous training and certification in Japanese language proficiency (N4 and N5 levels).

Bachelor of Engineering in Information Science and Engineering – Visvesvaraya Technological University (2017-08 – 2021-08)