Mohammad Arif Khan

Results-driven Area Manager with experience across franchise gym operations, retail management, multi-unit performance, sales growth, team leadership and customer experience. Currently managing franchise performance and growth for Pro Ultimate Gyms across assigned Punjab locations, with focus on sales targets, branch operations, team productivity, CRM/KPI tracking, local marketing, customer acquisition and execution of company SOPs. Strong hands-on approach to identifying performance gaps, coaching teams and improving commercial outcomes.

Area Manager – Franchise Performance & Growth at Pro Ultimate Gyms (2025-07 – Present)

• Manage performance and growth across assigned franchise gyms in Patti, Bhikhiwind, Phagwara, Jalandhar and Nawanshahr.
• Drive branch-level sales, collections, renewals, lead conversion and monthly target achievement through structured performance reviews and action plans.
• Monitor franchise operations, SOP compliance, customer experience, manpower deployment and day-to-day execution across multiple locations.
• Coach and support branch teams on sales discipline, follow-ups, lead management, renewals and conversion improvement.
• Track CRM/KPI performance, identify gaps in targets and reporting, and coordinate corrective actions with branch teams and management.
• Support local marketing, promotional offers and lead-generation initiatives to improve footfall, trials and membership conversions.
• Review competitor pricing, market activity and local business conditions to recommend practical strategies for franchise growth.
• Coordinate operational issues including manpower, infrastructure, systems/CRM and branch-level execution to keep gyms commercially effective.

Cluster Manager / Store Manager at Quiosco Retail (2022-12 – 2025-07)

• Led and supervised operations across multiple retail stores, ensuring operational excellence and continuous business growth.
• Drove overall sales performance and monthly/quarterly target achievement through effective team management.
• Motivated and coached store managers and retail teams to improve productivity and customer service standards.
• Ensured compliance with company SOPs, brand guidelines and visual merchandising standards.
• Monitored inventory, optimized stock levels and minimized shrinkage and wastage across the cluster.
• Analyzed sales data and market trends to identify opportunities and implement performance improvements.
• Executed localized marketing and promotional activities to increase footfall and conversions.
• Managed operating budgets and controlled expenses to support profitability across assigned stores.

Center Manager at Cultfit (2021-05 – 2022-11)

• Managed center operations, facility standards, administration and customer-facing service delivery.
• Maintained a clean, organized and well-functioning facility while coordinating operational requirements.
• Managed reception, office administration, petty cash reconciliation and monthly utility readings.
• Applied structured problem-solving to operational issues and implemented practical solutions.

Store Manager at AJMAL Perfumes (2016-05 – 2020-03)

• Directed daily store operations and worked toward monthly sales, profitability and customer acquisition targets.
• Trained retail staff in product knowledge, fragrance profiling and consultative selling.
• Managed inventory, stock audits, visual merchandising, staff scheduling and daily cash reconciliation.
• Analyzed sales reports and customer buying patterns to support in-store promotional strategies and performance.

Bachelor of Computer Applications in B.C.A – Vinayaka Mission University

10+2 in Commerce Stream – Punjab School Education Board (2009-04)