Order to Cash Operations Analyst - Accenture Solutions Pvt Ltd
(2025-05)
Billing Analyst – Transportation & Logistics Operations (US Market)
- Run automated billing cycles through Oracle auto-batch processes to generate accurate and timely invoices.
- Load and monitor invoices and credit memos from third-party systems into the Oracle.
- Compile, review, and audit Monthly Revenue and Profitability Reports for assigned US branches.
- Perform monthly revenue variance analysis for differences above USD 10K and provide explanations.
- Handle and resolve billing escalations from Sales and Collections team.
- Support branches by researching billing issues related to pricing, contracts, and transaction history.
- Manage disputes and queries from the RCS (Revenue & Customer Support) mailbox for CompuSafe and Recycler Services.
- Support audits such to identify and prevent revenue leakage.
- Perform quality checks in iTrack for billable and non-billable exceptions.
- Conduct quality checks on cash deposits and customer orders.
- Perform pre-scrub invoice audits before customer submission.
- Extract and analyze ServiceNow (SNOW) reports to identify out-of-scope billable work.
- Run month-end reports twice a month to support consolidation billing and close activities.
- Allocate daily billing tasks to the team and perform billing within SLA timelines.
- Process billing requests from the Finance Lead Box, coordinating with Operations for missing details.
- Review and audit manual workbooks from Operations for accuracy.
- Manage the complete BGS Billing process, from workbook collection to submitting totals to accounting.
- Create manual invoices in Oracle EBS through direct entry (no-upload).
- Create manual invoices using upload templates and validate data before posting.
- Manage month-end service contract billing to ensure correct revenue recognition.
- Perform manual billing for subcontractor services (US Cash & Capital).
- Handle all other manual billing tasks not covered by Lead Box, RCS, or Subcontractor processes.
- Prepare the monthly consolidated file for FLM (First Line Maintenance) Out-of-Scope services, identifying activities not covered under the customer's original contract and requiring separate billing.
- Validate and compile all Out-of-Scope billing data to ensure accuracy and completeness before submission.
- Submit the final consolidated report to the SSC (Shared Services Center), the central team responsible for financial processing and billing.
Cash Apps Analyst - Accenture Solutions Pvt Ltd
(2025-05 - 2025-11)
Cash Apps Analyst – Oil & Gas Operations (Canada Market)
- Accurately apply incoming payments (checks, ACH, wire transfers, credit cards) to customer accounts.
- Match remittance information to open invoices and resolve discrepancies.
- Process and post daily cash receipts in the accounting or ERP system.
- Reconcile customer accounts to ensure accurate balances.
- Investigate and resolve unapplied or misapplied payments.
- Monitor and clear suspense accounts regularly.
- Communicate with customers to obtain missing remittance details or resolve payment issues.
- Collaborate with collections, billing, and customer service teams to ensure smooth cash flow and account accuracy.
- Maintain accurate records of all cash application activities.
- Prepare daily, weekly, or monthly cash application reports as required.
- Assist with audits by providing necessary documentation and explanations.
- Identify and recommend process improvements to enhance efficiency and accuracy.
- Ensure compliance with internal controls, company policies, and accounting standards.
Technical Support Executive - Teleperformance
(2024-11 - 2025-04)
Technical Support Executive – Accounts & Finance Software Operations (US Market)
- Efficiently and kindly resolve customer queries related to software issues.
- Create and publish helpful content to enhance self-service resources.
- Accurately capture notes, document activities, and manage cases in a clear, actionable manner for teammates and customers.
- Stay up to date on product changes and quickly learn about new functionalities.
- Regularly follow up with customers on open incidents and promptly resolve reported issues within their expectations.
- Serve as the primary customer-facing contact for all service-related needs.
- Continuously expand knowledge and improve the ability to achieve First Call Resolution (FCR) for customer issues.
- Process cases efficiently to meet required Average Handle Time (AHT) and Turnaround Time (TAT).
- Consistently deliver productive work that earns Customer Satisfaction Score (CSAT).
Business Administrator - Hakkak Gems
(2020-07 - 2024-10)
Business Administrator – Gemstones & Silver Jewelry Operations (Online Market)
- Create and manage gemstone and silver jewelry listings on ecommerce platforms such as eBay and Etsy.
- Oversee the timely dispatch of online orders.
- Address international customer inquiries and concerns via calls and emails.
- Coordinate with the manufacturing team to ensure order items are produced to specifications.
- Manage gemstones manufacturing and silver jewelry work unit and staff.
- Resolve issues and concerns raised by online payment gateways like PayPal, Payoneer & Banks.
- Document export requirements and collaborate with Custom House Agents (CHA).
- Handle export and import queries raised by Custom House Agents.
- Maintain sales registers and provide essential information to the accounting team for timely GST returns.
Assistant Manager - Genpact India Pvt Ltd
(2018-10 - 2019-12)
US Healthcare Medical Data Management
- Manage a team of 25 people in US Healthcare data management process.
- Assist team members to resolve their queries and core job challenges.
- Make weekly and monthly dashboards for reporting purposes.
- Ensure team meets daily and monthly targets with full accuracy.
- Maintain 100% accuracy and ensure all requests are processed within required SLA/TAT.
- Manage customer queries & escalations and ensure to have a solid action plan to avoid issues in future.
Management Trainee - Genpact India Pvt Ltd
(2016-10 - 2018-09)
Account Receivables - Order to Cash
Process Developer - Genpact India Pvt Ltd
(2011-08 - 2016-09)
Account Receivables – Order to Cash; Billing & Adjustments Analyst – Media & Technology Operations (US Market)
- Strong domain knowledge - Order to Cash.
- Activities concerned with processing manual/automated billing adjustments in ERP- Oracle Financial Application (OFA).
- Performing month end billing activities.
- Resolving customer queries concerned with billing and adjustments brought by sales and collections team.
- Direct linkages with sales, collections and cash application team.
- Responsible for invoice corrections/revisions, billing reconciliation, credit & debit memo printing etc.
- Pro-active account research and correct account settings to avoid future billing issues.
Process Developer - Genpact India Pvt Ltd
(2011-08 - 2016-09)
Collections Analyst – Media & Technology Operations (US Market)
- Working on Aging Report (Past Due Invoices) by – sending Cordial Emails with invoice copies, making Collection Calls/Voicemails & sending Dunning Letters.
- Updating notes in ERP- Oracle about the actions taken on past due account invoices.
- Helping and support to resolve customer queries and concerns.
- Monitoring accounts to identify outstanding invoices and getting payment confirmation from customers.
- Investigating historical data for each account/customer to get their issues resolved pertaining to Billing, Account Address, PO Number, Payment Term etc.
- Making connections with customer's Accounts Payable team to get payments done on timely manner.
- Preparing Refund Packages and getting them processed by Billing Team.
- Instructing Cash Applications team to get the payment applied on correct invoices and assisting them in reconciling unapplied cash.
- Building constant communication with Sales team or Account Managers to get assistance in contacting customers and getting correct contact information.
- Meeting Service Deliveries & TAT on daily and monthly basis by achieving Collection Targets and keeping all SLA's green.
- Ensuring highest level of customer service by reporting on collections activity and accounts receivable status.
- Preparing Collections Forecast Report and comparing against the collections target.
Process Associate - Genpact India Pvt Ltd
(2010-03 - 2011-07)
Account Receivables – Order to Cash
