Mohammad Naveed

Handle inbound/outbound calls and resolve non-complex customer inquiries via phone and email; document interactions; follow policies; meet quality and productivity standards; maintain records and service targets. Provide technical troubleshooting and support for printers with ability to diagnose basic technical issues as per customer queries.

HP Customer Support - Concentrix Technologies India Pvt Ltd

(2024-09)

• Handle inbound/outbound calls and resolve non-complex customer inquiries via phone and email; document interactions; follow policies; meet quality and productivity standards; maintain records and service targets.
• Provide technical troubleshooting and support for printers with ability to diagnose basic technical issues as per customer queries.

Talent Acquisition Specialist - Swift Strategic Staff Solutions

(2023-03 - 2023-09)

• Source candidates, conduct screening calls, manage interview scheduling and funnel movement, assist in offer coordination, maintain recruitment data.
• Reach out to candidates via job portals and databases.
• Conduct high-volume outbound calls with clear communication.
• Assist in offer rollout and proposal sharing, follow up with candidates for job acceptance and joining confirmation.

US IT Recruiter - Bee Data Technologies

(2022-09 - 2023-02)

• Source, screen candidates, coordinate interviews, maintain candidate pipelines and documentation.
• Source and screen candidates from job boards (Dice, Monster, career Builder, LinkedIn).
• Understand client job requirement and identify suitable candidates.
• Coordinate with candidates for interview, follow-ups and feedback.
• Build and maintain candidates for interview, follows ups and feedback.
• Maintain proper documentation and update the internal database.

PG Diploma in Information Technology - Information Technology - London School of Scholars, London United Kingdom (2008-06 - 2010-06)

Advanced Diploma in Business Systems - Business Systems - London School of Scholars, London United Kingdom (2006-09 - 2007-09)

B.Tech in Electronics and Communication Engineering - Electronics and Communication Engineering - Jawaharlal Nehru Technological University, Hyderabad (India) (1999-12 - 2004-04)