Mohammad Shahid

Business Analyst with around 2.8 years of experience, seeking opportunities where I can apply my experience in requirements analysis, Agile methodologies, and Order Management Systems to support the development of effective digital solutions. With exposure to healthcare and e-commerce domains, I aim to contribute to process improvement, product development, and delivery of solutions that enhance operational efficiency and customer experience while supporting organizational growth.

Business Analyst at AAPMOR Technologies Pvt Ltd. (2025-02 – 2026-04)

Client: Johnson & Johnson (J&J) & Liberty Dental Plan (LDP)

• Engaged with business users to identify process pain points, automation opportunities, and analytics-driven solution requirements for healthcare and insurance platforms.
• Led requirements elicitation and documentation, preparing BRDs, FRDs, user stories with acceptance criteria, and functional specifications in Agile Scrum environment.
• Supported AI/ML and data-enabled initiatives by documenting business rules, data flows, and system interactions used in reporting and decision support.
• Documented system flows and data sources in Confluence to support GenAI chatbot functionality and response accuracy.
• Collaborated closely with AI/ML teams, solution architects, developers, QA, and DevOps to translate business requirements into technical designs and implementation plans.
• Assisted in defining problem statements, success criteria, measurable business outcomes for digital transformation initiatives.
• Designed process models and data flow diagrams using MS Visio and Draw.io, including AI-assisted and automated workflows.
• Supported Identity Governance & Administration (IGA) workflows for user onboarding, access management, and audit compliance.
• Coordinated with DevOps teams to monitor and support QA and production deployments, maintaining CI/CD and compliance documentation aligned with HIPAA and accessibility standards.
• Evaluated system changes for compliance impact, ensuring alignment with SOX controls, GxP standards, and audit/data accuracy requirements.
• Supported user training, enablement, and adoption of delivered digital solutions to ensure business readiness.

Business Analyst at H2 IT Solutions Pvt Ltd. (2023-02 – 2024-06)

Client: Tiffany & Co

• Prepared and documented BRDs and FRDs, capturing essential details to guide project development and implementation.
• Prepared and maintained BRDs, FRDs, and user stories in Agile environment, ensuring alignment with stakeholder requirements.
• Facilitated Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Review, Retrospectives) and tracked team progress.
• Developed SQL queries for data extraction, validation, and reporting in SQL Server.
• Documented APIs in Confluence, detailing functions, classes, and return types.
• Configured Sterling OMS modules for order management, sourcing rules, alerts, and workflow automation.
• Supported order management workflows involving transaction processing and integration with external systems, including exposure to payment-related flows such as order validation and status tracking.

B. E. – Rajeev Gandhi Memorial College of Engineering and Technology (2019)