Mohammad Zishaan Sayed

Motivated and detail-oriented B.Sc. IT graduate with hands-on experience in Desktop Support and Virtual Desktop Infrastructure (VDI). Seeking an entry-level IT Support / System Associate role to leverage technical skills in troubleshooting complex IT issues, maintaining strict SLA compliance, optimising end-user experience, and supporting enterprise infrastructure.

VDI Support Engineer - Anunta Tech

(2025-02)

Core Technologies: Citrix, VMware Horizon, Accops & Azure Virtual Desktop (AVD)

• Deliver Level 1 support for enterprise Virtual Desktop Infrastructure (VDI) environments in strict accordance with defined SLAs.
• Manage, monitor, and support daily active user sessions across Citrix, VMware Horizon, Accops, and AVD platforms.
• Diagnose and resolve login failures, user profile corruptions, network connectivity errors, and desktop performance bottlenecks within SLA target times.
• Assist end-users with remote desktop access configuration, credential management, and virtual environment troubleshooting.
• Escalate complex, high-priority issues to L2/L3 infrastructure teams with detailed incident logs and documentation to prevent SLA breaches.
• Track VDI health metrics to maintain consistent service uptime and optimal user experience.

VDI & Desktop Support Engineer - Anunta Tech

(2024-11)

Desktop Support Engineer (HDFC Client Project) - Anunta Tech

(2024-11 - 2025-01)

• Executed OS migration project for HDFC client, performing in-place upgrades from Windows 10 to Windows 11.
• Configured laptop endpoints with BitLocker drive encryption and Data Loss Prevention (DLP) security policies.
• Handled daily desktop support tickets for local and remote users, prioritising critical incidents to satisfy SLA timelines and minimise downtime.

Bachelor of Science in Information Technology - Information Technology - St. Gonsalo Garcia College, Vasai (2025-05)