MIS / Back Office Executive - Writer Information Pvt Ltd - Pune, Maharashtra
(2025-05)
- Oversee data lifecycle management, including collecting, cleaning, and analyzing complex datasets to support business decisions.
- Develop and maintain automated dashboards and generate comprehensive operational reports.
- Ensure data integrity and accuracy by verifying information across multiple sources.
Team Lead (Previously Quality Analyst) - Bajaj Broking
(2025-01 - 2025-04)
- Promoted to Team Lead to mentor staff, resolve internal conflicts, and maintain high team morale.
- Optimized daily workflows and monitored project deadlines to ensure operational efficiency.
- Translated corporate vision into trackable performance metrics and reported KPIs to senior executives.
Sales Executive / Telecaller
(2022-07 - 2024-12)
- Consistently maintained a 90% Quality Score while handling multilingual (English, Hindi, Marathi) sales calls.
- Promoted within 14 months due to excellent negotiation, problem-solving, and customer service skills.
- Collaborated with internal teams to share market information and achieve collective sales targets.
Process Associate - Clifton Myers Enterprises (CME) Pvt Ltd
(2018-06 - 2022-05)
- Managed telecom expense processes, including analyzing corporate bills and extracting usage data from PDF to Excel.
- Calculated complex voice, data (GB/MB/KB), and messaging charges based on client-specific rates.
- Supervised task distribution, conducted new-joiner inductions (P2P training), and managed daily status reporting.
