Global Recruitment Specialist at Workplace Options (2023-01 – Present)
- Utilized social media platforms and online job boards to promote open positions and interact with potential Providers/Counsellors.
- Recruited skilled counselors and commenced the necessary paperwork.
- Swiftly responded to applicants and managed to process the application.
- Placed advertisements, evaluated applicant credentials, and conducted initial outreach and prescreening assessments.
- Recruiting Provider/Counsellor on target locations and global.
- Exploring multiple websites to find profiles of sourcing providers and counsellors.
- Providing OTCA-One Time Case agreements to providers/counselors.
- Overseeing the full credentialing process for providers/counselors.
- Follow-up with the Counsellor on documentation.
- Engage in a conversation with the provider/counselor we offer to deliberate on the rates.
- Verifying the Documents such as Counsellor License verification, Education verification, OIG- Office of Inspector General (any fraud and abuse complaints again the provider/counsellor) verification etc.
Category Management Specialist at Flipkart India Pvt Ltd (2022-06 – 2023-01)
- Onboarded high-potential suppliers and expanded product assortment, contributing to strong GMV growth.
- Drove portfolio turnaround through pricing and revenue planning strategies, improving YoY business performance.
- Optimized pricing and inventory frameworks to improve margins and reduce inefficiencies.
- Implemented BSKU-level buying and automated PO processes, improving stock availability and sellthrough.
- Reduced unhealthy inventory from ~20% to under 10%, improving inventory health and working capital utilization.
- Planned and executed major festive sale events including Big Billion Days, Diwali, Christmas, and Budget Dhamaka.
- Supported brands in product onboarding, catalog management, and ensuring product availability on Flipkart.
- Conducted sales and campaign performance reviews for key brands to identify growth opportunities.
- Coordinated with Diamond Brands and cross-functional teams to maintain accurate live product listings and customer availability.
SME-Subject Matter Expert at Aegis/Startek Pvt Ltd (2019-04 – 2022-04)
The Process was Flipkart Seller support (Listing & Catalog)-Technical.
- Through the process of scrubbing and evaluating quality scores, we diligently provide agents with feedback to enhance seller satisfaction.
- Reviewing ongoing cases and giving Agents instant feedback as part of the auditing process.
- Tracking Productivity of Agents.
- Creating a weekly schedule in advance is essential.
- Maintaining records of metrics such as S-SAT, quality, reopened tickets, and resolutions achieved within 24 and 48 hours.
- Tracking agent's login times.
- Team huddle.
- Shrinkage of team.
- Providing extra support to BQ Agents (Behavioral Quotient), Like Review key performance, create an action plan, providing refreshment training and provide consistent feedback.
- Reviewing my team on performance and Productivity.
- Achieving the daily and weekly target given by management.
- Performing daily reports creation on various aspects using MS Office.
- Have received Monthly appreciation awards and certificates in RNR (Rewards and recognition).
- Also received annul RNR-Vouchers (Rewards and recognition) as The Shahenshah award for the "Top performance (SME-Operations)"
Senior Executive at Medi Assist India Pvt Ltd (2016-11 – 2018-11)
- Engaging with a prominent company primarily centered on IBM.
- Responsible for handling medical claims processing (Reimbursement, Cashless, and OPD Claims), meeting with employees, and resolving their claims efficiently.
- Communicate with Apollo Munich Insurance to facilitate approval and resolution, and address any concerns raised by employees post ticket submission.
- Respond to inquiries via phone and email in order to resolve the issue.
- Assist employees with any application on backend related issues as per client's requirements.
- Keeping track of invoices and medical documents for hospitalized patients and ensuring timely processing of insurance claims.
- Co-Training for new employees.
- Initiating follow-up calls with customers to ensure consistent feedback on the service they have experienced.
- Address customer concerns and inquiries regarding complaints.
