System Support Engineer at Al Jazirah Vehicles Agencies Ltd (2009-05 – 2025-05)
IT Service Helpdesk
- Supported IT needs for 300 users across 6 branches.
- Managed the installation and configuration of operating systems, Applications, software and email accounts according to user requirements.
- Provided technical assistance for computer hardware issues, troubleshooting and resolving problems reported by users or identified through testing.
- Configured laptops, desktops, printers, and IP phones.
- Handled machines on the network.
- Managed network cabling, WiFi modem, and router setups.
- Installed ESET NOD Antivirus on all machines, set up the server, and configured policies and task schedules for client machines.
- Managed IBM servers to ensure optimal performance and reliability.
- Provided desktop support for bank/organization clients using Windows 98 and LAN software packages.
- Addressed hardware, software, network security, and software-related setup issues.
- Managed server and operating system installations, upgrades, and configurations.
- Upgraded antivirus software for end users to maintain system security.
- Provided regular training to clients on antivirus updates and best practices.
- Managed installations of Windows 98/2000/XP/Server for new PCs and printers.
- Troubleshot PCs and printers to resolve issues within specified time periods.
System Support Engineer at Vitesse (Maruti Showroom) (2006-05 – 2009-04)
Technical Support Engineer
- Managed 148 machines on the network.
- Installed Symantec on all machines, set up the server, and configured policies and task schedules for client machines.
- Managed IBM servers to ensure optimal performance and reliability.
- Provided desktop support for bank/organization clients using Windows 98 and LAN software packages.
- Addressed hardware, software, network security, and software-related setup issues.
System Administrator at Computer Shoppe (2005-05 – 2006-04)
Infrastructure Analyst
- Managed server and operating system installations, upgrades, and configurations.
- Upgraded antivirus software for end users to maintain system security.
- Provided regular training to clients on antivirus updates and best practices.
- Managed installations of Windows 98/2000/XP/Server for new PCs and printers.
- Troubleshot PCs and printers to resolve issues within specified time periods.
Hardware & Network Support Engineer at Synergy Systems (2003-04 – 2004-10)
IT Engineer
- Assembled and installed PCs.
- Maintained HP, IBM, COMPAQ, and non-branded computers with Windows 95/98/2000/XP/NT/2003 operating systems.
- Troubleshot various printers, including LaserJet, DeskJet, and Dot-Matrix models.
- Ensured protection of all Windows-based systems with antivirus software.
