Mohammed Faroz Shah

Creative Business Head with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. 21 years journey from Technician (2005) to Regional Sales Manager (2026).

Regional Sales Manager - Skylink Fibernet Pvt Ltd - Coimbatore, Tirupur & Erode

(2025-06 - 2026-07)

• Handling Sales & Operation team of Coimbatore, Tirupur & Erode region (20+ members) driving revenue growth.
• Leading business development, P&L ownership, strategic planning & achieving monthly targets.
• Managed end-to-end ISP business with 15+ LCO partners, fiber rollout planning & customer acquisition.
• Mentored sales team, set KPIs, training & achieved 120% of revenue target.
• Resolved escalations, ensured SLA compliance, improved service quality & retention.
• Coordinated with technical team for network expansion, NOC support & operational excellence.

Business Manager - The Chennai Mobiles - Coimbatore

(2024-01 - 2025-05)

• Managed branch operations, sales, customer service, inventory control & P&L (Rs2Cr+ stock).
• Led team of 25+ staff, training, motivation, performance reviews & roster management.
• Achieved JAS Award 1st Place in Mobile Business & Best Manager Gold Coin Award.
• Handled vendor management, GST billing, reporting & business analytics.
• Improved store footfall via local marketing, Google Business & loyalty programs.
• Ensured visual merchandising, audit compliance & customer experience excellence.

Business Development Manager - SR Jungle Resort - Coimbatore

(2023-02 - 2023-10)

• Developed new business via corporate partnerships & resort marketing.
• Generated B2B tie-ups with 50+ companies for corporate events, stays & outings.
• Increased occupancy by 35% through digital marketing, OTA & direct bookings.
• Handled client negotiations, packages, revenue management & upselling.
• Managed social media, Google Ads, resort branding & event coordination.

Business Development Associate & Analyst - H Square Fashions Manufacturer - Tirupur

(2020-08 - 2023-01)

• Conducted market research, competitor analysis & business intelligence reporting.
• Supported e-commerce ops – Amazon, Flipkart listing, inventory & order management.
• Analyzed sales data, pricing strategy & profit margin optimization.
• Assisted in product development, vendor sourcing & quality control.
• Managed GST filing, documentation, operations & customer support.

Senior Lead - Sutherland Global Services - Chennai

(2015-10 - 2020-10)

• Provided L2 technical support for Windows, Office 365, Outlook & enterprise apps.
• Led team of 30+ engineers ensuring SLA, CSAT, quality metrics & productivity.
• Achieved Platinum Award & 5 Times TOP Performance Award for excellence.
• Handled escalation management, root cause analysis & process improvement.
• Trained new joiners, created KB articles, SOPs & optimization of workflows.
• Collaborated with global clients & cross-functional teams for service delivery.

System Administrator & Lead Generation - Maco ITES - Bangalore

(2014-04 - 2015-09)

• Managed Windows Server, AD, networking & IT infrastructure for 100+ users.
• Handled system security, backups, troubleshooting & vendor coordination.
• Generated B2B leads via LinkedIn, email campaigns & cold calling for IT services.
• Supported client meetings, IT solution presentations & proposal creation.

Senior Sales Executive & Service Engineer - My Computers Sales & Service - Coimbatore

(2008-12 - 2013-08)

• Installed & maintained desktops, laptops, printers & networking for SMB clients.
• Handled AMC, hardware repair, OS installation, data recovery & networking.
• Managed sales of computer hardware, achieved monthly targets & customer retention.
• Built long-term customer relationships, after-sales support & on-site service.

Mobile Service Technician & Trainer - Hash 10 Telecom Pvt Ltd - Coimbatore

(2005-07 - 2008-08)

• Diagnosed & repaired mobile devices with quality assurance.
• Trained franchise staff across Tamil Nadu on mobile servicing & customer handling.
• Managed service center operations, spare parts inventory & service quality.
• Ensured customer satisfaction & reduced turnaround time by 40%.

Bachelor of Computer Applications - BCA - Madurai Kamaraj University (2008 - 2010)

Diploma - EEE - Sree Narayana Guru Polytechnic College (2002 - 2005)