Mohammed Hassain

Dedicated and service-oriented Front Office Supervisor with hands-on experience in guest relations, team coordination, and front desk operations within the hospitality industry. Skilled in managing check-in/check-out procedures, handling guest concerns, and ensuring smooth day-to-day front office operations. Proficient in Windcloud BMS and other hotel management systems.

Known for maintaining professionalism, motivating team members, and consistently delivering high guest satisfaction in fast-paced environments.

Front Office Supervisor (Guest Service Associate promoted to Supervisor) at The Valle Munnar – Kondody Hotels (2024-07 – Present)

• Supervise daily front office operations, including guest check-ins, check-outs, room assignments, and shift reports.
• Train and guide new front office associates to maintain service standards and improve operational efficiency.
• Monitor and manage night audits, ensuring all financial transactions and reports are accurate and reconciled.
• Handle guest enquiries and complaints professionally, ensuring prompt resolution and guest satisfaction.
• Coordinate with other departments (housekeeping, F&B, maintenance) for smooth guest experiences.
• Assist management in optimising occupancy rates and revenue through upselling and effective room allocation.
• Maintain knowledge of local attractions and events to provide personalised recommendations for guests.
• Ensure adherence to company policies, cash-handling procedures, and safety standards.

Intern Trainee – All Departments at Four Points by Sheraton (2022-12 – 2023-04)

• Rotational training across front office, housekeeping, food & beverage, and kitchen operations.
• Supported front desk staff by managing calls, emails, and guest requests efficiently.
• Assisted in F&B service during high-volume hours, ensuring timely and quality delivery.
• Gained experience in food preparation, menu planning, and kitchen hygiene standards.
• Developed strong teamwork, multitasking, and customer engagement skills.

Bachelor of Science (B.Sc.) in Catering Science and Hotel Management – VLB College (2023)